Premium Patient Care Concierge

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Training and development

Supportive team environment

Job summary

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD. is seeking a polished Patient Care Ambassador to elevate the patient journey at our diagnostic imaging centres in Singapore.

You will welcome patients, assist with arrival, and ensure a high-touch, concierge-level experience throughout each visit. You will work closely with the front desk and clinical teams to guide patients, respond to inquiries with empathy, and maintain PDPA-compliant confidentiality.

Qualifications

• Minimum GCE 'N'/'O' Levels.
• Experience in customer service, hospitality, or healthcare setting preferred.
• Experience in premium service environments is an advantage.

Responsibilities

• Welcome patients and visitors with a warm, professional greeting.
• Escort and guide patients through their centre journey for a seamless experience.
• Anticipate needs and offer assistance, especially for elderly or anxious patients.
• Coordinate with front desk and clinical teams to ensure smooth patient flow.
• Handle patient enquiries with clarity and professionalism.
• Encourage patients to share feedback via Google reviews in a natural manner.
• Maintain PDPA confidentiality and protect patient information.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Premium service

Education

GCE O/N Levels

Job description

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD. is seeking a polished Patient Care Ambassador to elevate the patient journey at our diagnostic imaging centres in Singapore.

You will welcome patients, assist with arrival, and ensure a high-touch, concierge-level experience throughout each visit. You will work closely with the front desk and clinical teams to guide patients, respond to inquiries with empathy, and maintain PDPA-compliant confidentiality.