Patient Care Ambassador

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Training and development in patient-ex

Collaborative team environment

Job summary

Fullerton Healthcare Group Pte. Limited seeks a polished Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres.

You will deliver concierge-level service, ensuring patients feel welcomed, cared for, and supported throughout their visit. Responsibilities include guiding patients, coordinating with front desk and clinical teams, handling inquiries, and encouraging Google reviews in a natural, professional manner.

Qualifications

• Minimum GCE 'N'/'O' Levels.
• Experience in customer service, hospitality, or healthcare setting preferred.
• Experience in premium service environments (hotel, airline, concierge) is an advantage.
• Strong interpersonal and communication skills with a pleasant disposition.
• Service-oriented mindset with attention to detail.
• Comfortable engaging with patients from diverse backgrounds.
• Able to stand and walk for extended periods.
• Team player with a positive and proactive attitude.

Responsibilities

• Provide a warm, professional welcome to all patients and visitors upon arrival.
• Deliver a high standard of patient care, ensuring every patient feels attended to and leaves with a positive experience.
• Guide and escort patients seamlessly through their journey within the centre.
• Anticipate patient needs and proactively offer assistance, especially for elderly or anxious patients.
• Ensure patients are comfortable while waiting and regularly check in on their well-being.
• Coordinate closely with front desk and clinical teams to ensure a smooth and efficient patient flow.
• Handle patient enquiries with confidence and professionalism.
• Encourage patients to share their experience via Google reviews in a natural manner.
• Manage patient feedback with tact and escalate issues when required.
• Maintain a welcoming, calm environment within reception and waiting areas.
• Uphold PDPA and patient confidentiality standards at all times.

Skills

Customer service

Hospitality experience

Interpersonal skills

Communication skills

Empathy

Detail oriented

Education

GCE O/N Levels

Job description

We are seeking a polished and service-oriented Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. This role focuses on delivering a high-touch, concierge-level service, ensuring every patient feels welcomed, cared for, and supported throughout their visit.

Key Responsibilities

• Provide a warm, professional welcome to all patients and visitors upon arrival
• Deliver a high standard of patient care, ensuring every patient feels attended to and leaves with a positive experience
• Guide and escort patients seamlessly through their journey within the centre
• Anticipate patient needs and proactively offer assistance, especially for elderly or anxious patients
• Ensure patients are comfortable while waiting and regularly check in on their well-being
• Coordinate closely with front desk and clinical teams to ensure a smooth and efficient patient flow
• Handle patient enquiries with confidence, clarity, and professionalism
• Encourage satisfied patients to share their experience via Google reviews in a natural and appropriate manner
• Manage patient feedback with tact and professionalism, escalating issues when required
• Maintain a welcoming, calm, and premium environment within the reception and waiting areas
• Uphold PDPA and patient confidentiality standards at all times

Service & Patient Experience Standards

• Maintain a professional, polished, and approachable presence at all times
• Engage patients with genuine warmth, eye contact, and a confident tone
• Communicate clearly and reassuringly, using patient-friendly language
• Demonstrate empathy, patience, and attentiveness in all interactions
• Remain composed and solution-focused, even in busy or challenging situations
• Present a well-groomed and refined appearance aligned with a premium healthcare environment

Requirements

• Minimum GCE 'N'/'O' Levels
• Prior experience in customer service, hospitality, or healthcare setting preferred
• Experience in premium service environments (e.g. hotel, airline, concierge) is an advantage
• Strong interpersonal and communication skills with a pleasant, confident disposition
• Service-oriented mindset with attention to detail
• Comfortable engaging with patients from diverse backgrounds
• Able to stand and walk for extended periods
• Team player with a positive and proactive attitude

Working Hours

Rotating shifts (Monday to Saturday):

• Monday to Friday: Between 8:00am - 6:30pm
• Saturday: 8:00am - 1:30pm

Shift examples: 8:00am - 5:00pm, 8:30am - 5:30pm, 9:00am - 6:00pm, 9:30am - 6:30pm

5.5-day work week

Off on Sundays and Public Holidays

What We Offer

• Supportive and collaborative team environment
• Training and development in patient experience excellence