Patient Care Ambassador

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Supportive team environment

Training and development in patient-ex

Job summary

Fullerton Healthcare Group Pte Ltd is seeking a polished Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. You will welcome patients, coordinate their journey, and provide a premium, caring environment.

Responsibilities include guiding patients, assisting with inquiries, and maintaining confidentiality while upholding PDPA standards. A 5.5-day rotating schedule and site-wide collaboration ensure a seamless patient flow and exceptional service.

Qualifications

• Minimum GCE ‘N’/‘O’ Levels.
• Experience in customer service, hospitality, or healthcare is preferred.
• Experience in premium service environments (hotel, airline, concierge) is an advantage.

Responsibilities

• Welcome and assist patients and visitors upon arrival and throughout their visit.
• Deliver high-quality patient care and ensure a positive experience.
• Guide patients through the centre and coordinate with front desk and clinical teams.

Skills

Customer service

Communication

Empathy

Education

GCE N/O Levels

Job description

We are seeking a polished and service-oriented Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. This role focuses on delivering a high-touch, concierge-level service, ensuring every patient feels welcomed, cared for, and supported throughout their visit.

Key Responsibilities

• Provide a warm, professional welcome to all patients and visitors upon arrival
• Deliver a high standard of patient care, ensuring every patient feels attended to and leaves with a positive experience
• Guide and escort patients seamlessly through their journey within the centre
• Anticipate patient needs and proactively offer assistance, especially for elderly or anxious patients
• Ensure patients are comfortable while waiting and regularly check in on their well‑being
• Coordinate closely with front desk and clinical teams to ensure a smooth and efficient patient flow
• Handle patient enquiries with confidence, clarity, and professionalism
• Encourage satisfied patients to share their experience via Google reviews in a natural and appropriate manner
• Manage patient feedback with tact and professionalism, escalating issues when required
• Maintain a welcoming, calm, and premium environment within the reception and waiting areas
• Uphold PDPA and patient confidentiality standards at all times

Service & Patient Experience Standards

• Maintain a professional, polished, and approachable presence at all times
• Engage patients with genuine warmth, eye contact, and a confident tone
• Communicate clearly and reassuringly, using patient‑friendly language
• Demonstrate empathy, patience, and attentiveness in all interactions
• Remain composed and solution‑focused, even in busy or challenging situations
• Present a well‑groomed and refined appearance aligned with a premium healthcare environment

Requirements

• Minimum GCE ‘N’/‘O’ Levels
• Prior experience in customer service, hospitality, or healthcare setting preferred
• Experience in premium service environments (e.g. hotel, airline, concierge) is an advantage
• Strong interpersonal and communication skills with a pleasant, confident disposition
• Service‑oriented mindset with attention to detail
• Comfortable engaging with patients from diverse backgrounds
• Able to stand and walk for extended periods
• Team player with a positive and proactive attitude

Working Hours

• Rotating shifts (Monday to Saturday):
• Monday to Friday: Between 8:00am – 6:30pm
• Saturday: 8:00am – 1:30pm
• Shift examples: 8:00am – 5:00pm, 8:30am – 5:30pm, 9:00am – 6:00pm, 9:30am – 6:30pm
• 5.5-day work week
• Off on Sundays and Public Holidays

What We Offer

• Supportive and collaborative team environment
• Training and development in patient experience excellence

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.