Clinical Concierge & Patient Experience Specialist

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; Presencial; SGD 21.000 - 34.000; Jornada completa

Descripción de la vacante

FULLERTON HEALTHCARE GROUP PTE. LIMITED is seeking a Client Relations Associate (Clinical & Medical) to serve as the primary contact for Concierge Clients and ensure a seamless patient experience across touchpoints in our Central Region clinics.

The role covers end-to-end patient coordination, including administrative, operational, and selected clinical support functions, while complying with PDPA and organizational standards.

Formación

• Strong customer service orientation with Premium clients preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Knowledge of clinic operations, billing processes, and insurance handling is advantageous.
• Relevant clinical certifications (e.g., phlebotomy, ECG) are an added advantage.

Responsabilidades

• Act as the main liaison for Concierge Clients and deliver exceptional service throughout the patient journey (pre-appointment, during visit, post-care).
• Coordinate scheduling of appointments, confirmations, and reminder communications; oversee patient registration per PDPA regulations.
• Manage end-to-end billing processes including invoicing, payments, refunds, and supporting documentation.
• Prepare, process, and maintain medical reports, forms, and documentation within timelines; maintain filing and data protection compliance.
• Coordinate with doctors, specialists, laboratories, and internal departments to ensure smooth clinic operations; follow up on medical reports and patient requests.
• Provide assistance in clinical procedures and ensure adherence to infection control standards and clinical protocols.
• Manage clinic inventory and ensure adequate stock; handle medical and IT equipment with proper care.

Conocimientos

Customer service

Interpersonal skills

Multitasking

Clinic operations

Insurance handling

Clinical certifications

Descripción del empleo

FULLERTON HEALTHCARE GROUP PTE. LIMITED is seeking a Client Relations Associate (Clinical & Medical) to serve as the primary contact for Concierge Clients and ensure a seamless patient experience across touchpoints in our Central Region clinics.

The role covers end-to-end patient coordination, including administrative, operational, and selected clinical support functions, while complying with PDPA and organizational standards.