Patient Experience & Care Coordinator (Clinical & Medical)

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Fullerton Healthcare Group Pte Ltd is seeking a Client Relation Associate (Clinical & Medical) to serve as the primary contact for Concierge Clients, delivering a high-quality patient experience across touchpoints. You will coordinate end-to-end patient care, including administrative, operational, and selected clinical support functions, aligned with regulatory standards.

Responsibilities include scheduling, billing, medical documentation, and collaboration with doctors and departments to ensure

Qualifications

• Strong customer service orientation.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced healthcare environment.
• Knowledge of clinic operations, billing and insurance handling is advantageous.
• Familiarity with PDPA and healthcare compliance is preferred.
• Relevant clinical certifications (e.g., phlebotomy, ECG) are an added advantage.

Responsibilities

• Act as the main liaison for Concierge Clients and manage the patient journey.
• Coordinate appointment scheduling, confirmations and reminders.
• Handle end-to-end billing processes including invoicing and refunds.
• Prepare medical reports, forms, and ensure timely documentation.
• Coordinate with doctors, labs and internal teams to ensure smooth operations.
• Provide clinical and operational support while maintaining infection control standards.
• Manage clinic inventory and ensure compliance with safety policies.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Healthcare compliance

Job description

Fullerton Healthcare Group Pte Ltd is seeking a Client Relation Associate (Clinical & Medical) to serve as the primary contact for Concierge Clients, delivering a high-quality patient experience across touchpoints. You will coordinate end-to-end patient care, including administrative, operational, and selected clinical support functions, aligned with regulatory standards.

Responsibilities include scheduling, billing, medical documentation, and collaboration with doctors and departments to ensure