Patient Care Ambassador

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Training and development

Supportive team environment

Job summary

RADLINK DIAGNOSTIC IMAGING (S) PTE. LTD. is seeking a polished Patient Care Ambassador to elevate the patient journey at our diagnostic imaging centres in Singapore.

You will welcome patients, assist with arrival, and ensure a high-touch, concierge-level experience throughout each visit. You will work closely with the front desk and clinical teams to guide patients, respond to inquiries with empathy, and maintain PDPA-compliant confidentiality.

Qualifications

• Minimum GCE 'N'/'O' Levels.
• Experience in customer service, hospitality, or healthcare setting preferred.
• Experience in premium service environments is an advantage.

Responsibilities

• Welcome patients and visitors with a warm, professional greeting.
• Escort and guide patients through their centre journey for a seamless experience.
• Anticipate needs and offer assistance, especially for elderly or anxious patients.
• Coordinate with front desk and clinical teams to ensure smooth patient flow.
• Handle patient enquiries with clarity and professionalism.
• Encourage patients to share feedback via Google reviews in a natural manner.
• Maintain PDPA confidentiality and protect patient information.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Premium service

Education

GCE O/N Levels

Job description

We are seeking a polished and service-oriented Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. This role focuses on delivering a high-touch, concierge-level service, ensuring every patient feels welcomed, cared for, and supported throughout their visit.

Key Responsibilities

• Provide a warm, professional welcome to all patients and visitors upon arrival
• Deliver a high standard of patient care, ensuring every patient feels attended to and leaves with a positive experience
• Guide and escort patients seamlessly through their journey within the centre
• Anticipate patient needs and proactively offer assistance, especially for elderly or anxious patients
• Ensure patients are comfortable while waiting and regularly check in on their well-being
• Coordinate closely with front desk and clinical teams to ensure a smooth and efficient patient flow
• Handle patient enquiries with confidence, clarity, and professionalism
• Encourage satisfied patients to share their experience via Google reviews in a natural and appropriate manner
• Manage patient feedback with tact and professionalism, escalating issues when required
• Maintain a welcoming, calm, and premium environment within the reception and waiting areas
• Uphold PDPA and patient confidentiality standards at all times

Service & Patient Experience Standards

• Maintain a professional, polished, and approachable presence at all times
• Engage patients with genuine warmth, eye contact, and a confident tone
• Communicate clearly and reassuringly, using patient-friendly language
• Demonstrate empathy, patience, and attentiveness in all interactions
• Remain composed and solution-focused, even in busy or challenging situations
• Present a well-groomed and refined appearance aligned with a premium healthcare environment

Requirements

• Minimum GCE 'N'/'O' Levels
• Prior experience in customer service, hospitality, or healthcare setting preferred
• Experience in premium service environments (e.g. hotel, airline, concierge) is an advantage
• Strong interpersonal and communication skills with a pleasant, confident disposition
• Service-oriented mindset with attention to detail
• Comfortable engaging with patients from diverse backgrounds
• Able to stand and walk for extended periods
• Team player with a positive and proactive attitude

Working Hours

Rotating shifts (Monday to Saturday):

• Monday to Friday: Between 8:00am - 6:30pm
• Saturday: 8:00am - 1:30pm

Shift examples: 8:00am - 5:00pm, 8:30am - 5:30pm, 9:00am - 6:00pm, 9:30am - 6:30pm

5.5-day work week

Off on Sundays and Public Holidays

What We Offer

• Supportive and collaborative team environment
• Training and development in patient experience excellence