Premium Guest Experience Lead – Café & Fintech Community

Longbridge Singapore; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Longbridge Café in Singapore invites a Customer Experience Specialist (Space Operations) to blend premium hospitality with fintech brand advocacy. You will welcome guests, manage space operations, and help run in-store events in a high-energy setting.

You’ll coordinate bookings, maintain brand standards, and collaborate with Store Manager and Financial Advisors to deliver exceptional service and a vibrant community experience.

Qualifications

• 1+ years in premium customer service, luxury retail, hospitality, co-working spaces, or front-of-house banking.
• Lifestyle concepts or high-end cafes experience is a significant plus.
• Adaptable, organized, and able to multitask in fast-paced environments.
• Exceptional communication with a warm, service-oriented personality.
• Strong problem-solving and situational awareness for handling challenges.

Responsibilities

• Provide premium guest relations and a world-class welcome to every guest.
• Act as walking knowledge base on cafe offerings, events, and financial services.
• Identify guest needs and guide them to the right resources or Financial Advisors.
• Oversee day-to-day space operations, opening/closing, checklists, and on-site issue resolution.
• Maintain brand standards, aesthetics, and clean, inviting spaces throughout the day.
• Coordinate space bookings, meeting room schedules, and shared amenities.
• Articulate Longbridge brand culture and lifestyle-finance design philosophy in interactions.
• Plan, coordinate, and execute in-store events, launches, and financial literacy workshops.
• Gather customer feedback and relay insights to management for continuous improvement.
• Collaborate with Store Manager, Baristas, and Financial Advisors to ensure a unified brand voice.

Skills

Premium guest relations

Hospitality mindset

Interpersonal skills

Communication

Problem solving

Education

Associate degree

Bachelor’s degree preferred

Tools

POS systems

Booking systems

Office software

Job description

Longbridge Café in Singapore invites a Customer Experience Specialist (Space Operations) to blend premium hospitality with fintech brand advocacy. You will welcome guests, manage space operations, and help run in-store events in a high-energy setting.

You’ll coordinate bookings, maintain brand standards, and collaborate with Store Manager and Financial Advisors to deliver exceptional service and a vibrant community experience.