Customer Experience Specialist, Longbridge Cafe

Longbridge Singapore; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Longbridge Café in Singapore invites a Customer Experience Specialist (Space Operations) to blend premium hospitality with fintech brand advocacy. You will welcome guests, manage space operations, and help run in-store events in a high-energy setting.

You’ll coordinate bookings, maintain brand standards, and collaborate with Store Manager and Financial Advisors to deliver exceptional service and a vibrant community experience.

Qualifications

• 1+ years in premium customer service, luxury retail, hospitality, co-working spaces, or front-of-house banking.
• Lifestyle concepts or high-end cafes experience is a significant plus.
• Adaptable, organized, and able to multitask in fast-paced environments.
• Exceptional communication with a warm, service-oriented personality.
• Strong problem-solving and situational awareness for handling challenges.

Responsibilities

• Provide premium guest relations and a world-class welcome to every guest.
• Act as walking knowledge base on cafe offerings, events, and financial services.
• Identify guest needs and guide them to the right resources or Financial Advisors.
• Oversee day-to-day space operations, opening/closing, checklists, and on-site issue resolution.
• Maintain brand standards, aesthetics, and clean, inviting spaces throughout the day.
• Coordinate space bookings, meeting room schedules, and shared amenities.
• Articulate Longbridge brand culture and lifestyle-finance design philosophy in interactions.
• Plan, coordinate, and execute in-store events, launches, and financial literacy workshops.
• Gather customer feedback and relay insights to management for continuous improvement.
• Collaborate with Store Manager, Baristas, and Financial Advisors to ensure a unified brand voice.

Skills

Premium guest relations

Hospitality mindset

Interpersonal skills

Communication

Problem solving

Education

Associate degree

Bachelor’s degree preferred

Tools

POS systems

Booking systems

Office software

Job description

Longbridge Café is Asia’s pioneering "Investing + Lifestyle" flagship store, redefining traditional investment experience. Through specialty coffee, community events, and financial talks, it seamlessly integrates investing into everyday life for a new generation of modern investors.

About the Role

As a Customer Experience Specialist (Space Operations), you are the heartbeat and the "Ambassador of First Impressions" at the Longbridge Café flagship store. Moving away from traditional front-desk or retail roles, you will seamlessly blend premium hospitality with fintech brand advocacy. Your mission is to curate an impeccable, welcoming, and high-energy environment. You will manage day-to-day space operations, orchestrate community events, and engage with visitors—acting as the vital bridge that connects lifestyle cafe culture with Longbridge’s innovative financial ecosystem.

Responsibilities

• Premium Guest Relations & First Impressions
• The Perfect Welcome: Provide an enthusiastic, professional, and world-class welcome to every guest entering the space, setting a premium tone for their visit.
• Navigation & Concierge: Act as a walking knowledge base regarding the cafe’s premium coffee offerings, spatial amenities, upcoming community events, and ecosystem of financial services.
• Proactive Engagement: Build instant rapport with visitors, intuitively identifying their needs and seamlessly guiding them to the right resources or in-house Financial Advisors.
• Operational Excellence & Space Management
• Daily Operations: Own the day-to-day operations of the space, including opening/closing procedures, operational checklists, and immediate troubleshooting of on-site issues.
• Aesthetic & Maintenance: Uphold flawless visual merchandising and premium brand standards. Ensure all floors, seating areas, and facilities remain pristine, organized, and inviting throughout the day.
• Resource Optimization: Oversee space bookings, meeting room schedules, and the flawless coordination of shared amenities.
• Community Cultivation & Brand Advocacy
• Storytelling: Passionately articulate the Longbridge brand culture, product advantages, and the unique lifestyle-meets-finance design philosophy of the Cafe.
• Event Execution: Plan, coordinate, and execute in-store community events, product launches, and interactive financial literacy workshops to drive user foot traffic and platform engagement.
• Feedback Loop: Proactively gather qualitative customer feedback and insights, synthesizing data to help management continuously optimize the guest experience.
• Cross-Functional Synergy
• One-Team Ecosystem: Collaborate daily with the Store Manager, Baristas, and Financial Advisors to ensure a frictionless operational loop and a unified brand voice.
• Knowledge Sharing: Assist in onboarding and training new team members, ensuring store procedures and premium service standards are mastered quickly.
• Creative Contribution: Participate in brainstorming sessions to elevate customer service, boost store performance, and innovate the retail experience.

Qualifications

• Industry Experience: 1+ years of experience in premium customer service, luxury retail, hospitality (F&B/Hotels), co-working spaces, or front-of-house banking.
• Lifestyle Concepts: Experience working within multi-functional, experiential "lifestyle" concepts or high-end cafes is a significant plus.
• Adaptability: Proven track record of staying composed, flexible, and highly organized in a fast-paced, multi-tasking retail or hospitality environment.
• Interpersonal Brilliance: Exceptional communication skills with a genuinely warm, positive, and service-oriented personality.
• Problem-Solving Agility: Strong situational awareness and the ability to handle unexpected operational challenges or customer conflicts with grace and professionalism.
• Tech-Savvy: Proficient with basic office software, mobile devices, and POS/booking systems.

Required Skills

• Education: Associate degree or equivalent; Bachelor’s degree is preferred.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create an environment where everyone feels valued and respected.