Senior Client Advisor

PRADA; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global luxury fashion brand is seeking a Client Advisor based in Singapore. In this role, you will provide an extraordinary luxury customer experience, ensuring clients feel valued while promoting the brand's philosophy. Responsibilities include achieving sales targets, maintaining strong relationships with clients, and demonstrating deep knowledge of luxury fashion and products. The ideal candidate will have excellent communication skills and a passion for sales, contributing to the success of the store in a dynamic environment.

Qualifications

• Passion for human relations and sales.
• Experience building long-lasting relationships with clients.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide an extraordinary luxury customer experience.
• Achieve individual and team sales targets.
• Demonstrate knowledge of products and the Prada brand.

Skills

Human relations

Sales

Communication skills

Problem solving

Knowledge of luxury design

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the brand philosophy and values to the final clients guiding them into the world of Prada brands. You hold yourself accountable to achieve your individual and team sales target, acting as a proactive player in ensuring the best service and responding to customer needs for both in‑store and on e‑commerce channel.

RESPONSIBILITIES

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellent service in accordance with the "client journey ceremony".
• Be driven to exceed individual sales targets and maximize own sales performance, contributing to the success of the entire store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate an excellent knowledge of the products as well as Prada history, culture and DNA.
• Capture customer data into the company CRM көртұ, keeping and developing relationships to offer a personalized approach and future opportunities.
• Embrace and promote the omni‑channel mindset.
• Build and maintain extensive knowledge of the world of luxury fashion by staying constantly informed on fashion trends and competitors, to discuss them with customers and provide advice.
• Take ownership of resolving client complaints liaising with the line manager and client service team, when necessary.
• Operate with the highest level of care and respect for the products.
• Utilize company digital tools actively to offernahme a иреиيت integrated luxury experience.
• Host and conduct customer appointments either in person or leveraging technology for virtual meetings.
• Work in synergy with the back of house, supporting daily store operations and maintaining an organized stock room.
• Act in compliance with company procedures on operational guidelines and stock procedures, as well as security, cash activities, inventory, logistics and all reporting activities requested by head office, ensuring policies and procedures are proactively executed.
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication to варианты a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

KNOWLEDGE AND SKILLS

• Passion for human relations and sales.
• Problem solving, curiosity, and interest in luxury മുഖ design, art and design.
• Experience building long‑lasting relationships with clients.
• Excellent communication and interpersonal skills.
• Passion and deep knowledge of the managed product category.

Joining our Company means working in a creative and international environment, with teams of people who are motivated by curiosity and the quest for excellence. The engine of our success is the importance and value we place on the talent and passion of our people, leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.