Post-Sales Account & Renewal Specialist

NETFARMER PTE. LTD.; Singapore; Presencial; SGD 50.000 - 84.000; Jornada completa

Descripción de la vacante

NetFarmer Pte. Ltd. seeks an Account Representative to manage post-sale relationships across HubSpot and MsgBox, ensuring client continuity after onboarding. You will maintain regular contact, surface issues, and drive renewals and upsells, reporting to the CEO.

You will need strong communication, organization, and CRM familiarity, with English and Mandarin proficiency to serve Asia and US clients. This is a client-facing role focused on retention and expansion across a growing product suite.

Formación

• Comfortable and warm on the phone and over email.
• Organised — able to track a large client portfolio and renewal dates.
• Basic familiarity with CRM tools (HubSpot experience a plus, not required).
• Prior client service, account coordination, or customer support experience preferred.
• Fluent in English and Mandarin (NetFarmer's client base spans Asia and US).

Responsabilidades

• Maintain regular contact with assigned clients by email and phone.
• Log client issues and questions, route to the right team, and follow through to resolution.
• Track each client's contract and renewal date; proactively reach out ahead of expiry to secure renewal.
• Identify upsell and cross-sell opportunities and pursue or hand off as appropriate.
• Keep CRM records current: contact history, client status, renewal dates, open issues.
• Flag early signs of client dissatisfaction or churn risk to the CEO.

Conocimientos

Phone communication

Email communication

Organised

CRM tools

HubSpot experience

Customer service

English

Mandarin

Herramientas

HubSpot CRM

CRM systems

Descripción del empleo

NetFarmer Pte. Ltd. seeks an Account Representative to manage post-sale relationships across HubSpot and MsgBox, ensuring client continuity after onboarding. You will maintain regular contact, surface issues, and drive renewals and upsells, reporting to the CEO.

You will need strong communication, organization, and CRM familiarity, with English and Mandarin proficiency to serve Asia and US clients. This is a client-facing role focused on retention and expansion across a growing product suite.