Account Manager

BETTERINGCO PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

BETTERINGCO PTE. LTD. in Singapore seeks a client success professional to manage the full lifecycle of enterprise accounts across Singapore, Malaysia and China.

You will lead onboarding, renewals, retention and growth, building trusted relationships and aligning solutions with evolving client needs. You will collaborate with sales, product and delivery teams to ensure seamless onboarding, drive account health and identify upsell opportunities, while maintaining high standards of service and

Qualifications

• Bachelor's degree or above is required.
• 3+ years of experience in client relationship management, client success, B2B sales or account management.
• Experience with KYC, AML, onboarding or professional services is preferred.

Responsibilities

• Lead and shape business development by qualifying leads, understanding client needs and identifying growth opportunities.
• Manage KYC assessment and end-to-end onboarding, coordinating documentation and internal processes for a smooth client experience.
• Oversee a portfolio of corporate clients, build strong relationships with key stakeholders and coordinate solutions with internal teams.
• Monitor account health, manage renewal discussions and implement retention actions to reduce churn.
• Identify upsell and cross-sell opportunities to enhance client value and portfolio revenue growth.

Skills

Client relationship management

B2B sales

Account management

KYC/AML

Onboarding

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Job description

Job Overview

Manage the full client lifecycle across Singapore, Malaysia and China, from lead qualification and onboarding to relationship management, renewal, retention and business growth. Build trusted client relationships, understand evolving business needs and work closely with internal teams to deliver effective solutions and drive client and portfolio growth.

Job Responsibilities

• Lead & Business Development - Qualify leads, understand client needs, recommend suitable solutions, manage commercial discussions and identify new business, upselling and cross‑selling opportunities.
• KYC & Client Onboarding - Manage KYC assessment and end‑to‑end onboarding, coordinate documentation and internal processes, and ensure a smooth and timely client experience.
• Client Relationship Management - Manage a portfolio of corporate clients, build strong relationships with key stakeholders, understand their business needs and coordinate timely solutions with internal teams.
• Retention & Renewal - Monitor account health and client satisfaction, manage renewal discussions, identify at‑risk accounts and implement appropriate retention and recovery actions.
• Client Success & Growth - Resolve client issues, provide proactive account support, identify opportunities to enhance client value and contribute to renewal performance, client retention and portfolio revenue growth.

Job Requirements

• Bachelor's degree and above with 3+ years of experience in client relationship management, client success, B2B sales, account management or a similar role.
• Proven experience managing corporate clients, with exposure to client retention, renewals and business development.
• Strong commercial acumen with the ability to understand client needs, recommend solutions and identify growth opportunities.
• Experience in KYC, AML, client onboarding or professional services is strongly preferred.
• Strong communication, relationship management and problem‑solving skills, with the ability to manage multiple clients and work cross‑functionally.