ASEAN Enterprise Renewal Account Lead

ServiceNow; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Training opportunities

Career development

Global team exposure

Job summary

ServiceNow is seeking a Senior Renewal Account Manager to lead the renewal lifecycle across ASEAN, owning mid-contract planning through completion for enterprise and mid-market accounts. You will drive renewal strategies, collaborate with cross-functional teams, and mentor junior renewal managers in a dynamic, rapidly growing region.

You will leverage AI-driven insights and industry best practices to sustain revenue, expand within existing accounts, and ensure customer success at scale across

Qualifications

• 10+ years of enterprise software account management or renewals experience.
• Demonstrated ability to manage complex, multi-stakeholder accounts ($1M+ ACV preferred).
• Strong commercial acumen and financial metrics expertise.
• Excellent communication skills across all organizational levels.
• Experience with customer success methodologies and adoption strategies.
• Proficiency with CRM systems and analytics platforms.
• Bachelor degree in Business, Finance, or equivalent professional experience.

Responsibilities

• Develop renewal strategies to maximize NNACV while ensuring customer satisfaction.
• Build and maintain executive-level relationships across accounts in ASEAN.
• Collaborate with Sales, Customer Success, and Solution Consulting to identify upsell opportunities.
• Lead contract negotiations and coordinate legal and finance teams to close renewals.
• Create data-driven account plans using Renewals methodologies.
• Monitor account health and identify at-risk renewals early.

Skills

AI in workflows

Enterprise software

Renewals management

Account management

Financial metrics

Communication skills

CRM systems

Education

Bachelor's degree in Business or Finance

Tools

CRM platforms

Analytics platforms

Job description

ServiceNow is seeking a Senior Renewal Account Manager to lead the renewal lifecycle across ASEAN, owning mid-contract planning through completion for enterprise and mid-market accounts. You will drive renewal strategies, collaborate with cross-functional teams, and mentor junior renewal managers in a dynamic, rapidly growing region.

You will leverage AI-driven insights and industry best practices to sustain revenue, expand within existing accounts, and ensure customer success at scale across