Customer Success Manager - SaaS Growth & Renewals (Intl)

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

International work environment

Job summary

5G-Starlink Pte. seeks an experienced Customer Success/Account Manager to nurture client relationships, drive renewals, and identify value through upsell opportunities.

You will onboard customers, ensure adoption across our SaaS products, and collaborate with Sales, Product and Marketing to deliver seamless transitions between teams. The role requires maritime industry experience, strong English communication, and proficiency in Salesforce CRM, with a proactive, organised approach to manage

Qualifications

• 2+ years in client-facing/account management/sales, international preference.
• 2+ years in maritime/shipping industry.
• Excel and PowerPoint proficiency.
• Excellent written and verbal communication.
• Able to explain technical solutions to non-technical audiences.
• Strong computer and internet skills.

Responsibilities

• Maintain collaborative relationship with customers and ensure renewals.
• Discover upsell/cross-sell opportunities to grow revenue.
• Drive product adoption and full usage by customers.
• Onboard customers to align with their business needs.
• Understand customer goals and identify value opportunities.
• Handle quotations, invoices, and license agreements accurately.
• Provide training on services and collect feedback for improvements.
• Forecast and engage at-risk customers proactively.
• Log communications and document CRM activities.
• Collaborate with Sales, Product and Marketing for smooth handoffs.

Skills

Client relationship mgmt

Sales / upsell

Cross-functional collaboration

CRM experience

MS Office (Excel/PowerPoint)

English communication

Maritime/shipping knowledge

SaaS familiarity

Data analytics basics

Tools

Salesforce CRM

Data analytics tools

Job description

5G-Starlink Pte. seeks an experienced Customer Success/Account Manager to nurture client relationships, drive renewals, and identify value through upsell opportunities.

You will onboard customers, ensure adoption across our SaaS products, and collaborate with Sales, Product and Marketing to deliver seamless transitions between teams. The role requires maritime industry experience, strong English communication, and proficiency in Salesforce CRM, with a proactive, organised approach to manage