ASEAN Enterprise Renewal Strategy Lead

Aitomic Jobs; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

ServiceNow is seeking a Senior Renewal Account Manager to lead renewal strategy for the ASEAN region, driving expansion and retention of a diverse enterprise client base from Singapore and beyond.

You will own the complete renewal lifecycle, forecast pipeline, and coordinate with Sales, Customer Success, and Solution Consulting to maximize NNACV while ensuring strong customer partnerships in a dynamic, fast-growing market.

Competenze

• Strategic renewal expertise across enterprise software.
• Strong collaboration with Sales, CS, and Solution Consulting.
• Ability to manage multi-stakeholder renewals and complex contracts.

Mansioni

• Own renewal lifecycle for ASEAN accounts from mid-contract planning to completion.
• Develop renewal strategies to maximize NNACV and ensure customer satisfaction.
• Build deep relationships with key stakeholders across accounts.
• Collaborate with Sales, Customer Success, and Solution Consulting teams.
• Lead contract negotiations and coordinate legal and finance teams to close renewals.
• Mentor junior renewal managers and RAMs and drive team performance.
• Drive adoption of ServiceNow Renewals methodologies, tools, and processes.

Conoscenze

Strategic account management

Customer relationship management

Renewals management

AI in work processes

Communication skills

Cross-functional collaboration

Forecasting & analytics

Formazione

Bachelor degree in Business, Finance, or equivalent

Strumenti

CRM systems

Analytics platforms

Descrizione del lavoro

ServiceNow is seeking a Senior Renewal Account Manager to lead renewal strategy for the ASEAN region, driving expansion and retention of a diverse enterprise client base from Singapore and beyond.

You will own the complete renewal lifecycle, forecast pipeline, and coordinate with Sales, Customer Success, and Solution Consulting to maximize NNACV while ensuring strong customer partnerships in a dynamic, fast-growing market.