Account Representative

NETFARMER PTE. LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

NetFarmer Pte. Ltd. seeks an Account Representative to manage post-sale relationships across HubSpot and MsgBox, ensuring client continuity after onboarding. You will maintain regular contact, surface issues, and drive renewals and upsells, reporting to the CEO.

You will need strong communication, organization, and CRM familiarity, with English and Mandarin proficiency to serve Asia and US clients. This is a client-facing role focused on retention and expansion across a growing product suite.

Qualifications

• Comfortable and warm on the phone and over email.
• Organised — able to track a large client portfolio and renewal dates.
• Basic familiarity with CRM tools (HubSpot experience a plus, not required).
• Prior client service, account coordination, or customer support experience preferred.
• Fluent in English and Mandarin (NetFarmer's client base spans Asia and US).

Responsibilities

• Maintain regular contact with assigned clients by email and phone.
• Log client issues and questions, route to the right team, and follow through to resolution.
• Track each client's contract and renewal date; proactively reach out ahead of expiry to secure renewal.
• Identify upsell and cross-sell opportunities and pursue or hand off as appropriate.
• Keep CRM records current: contact history, client status, renewal dates, open issues.
• Flag early signs of client dissatisfaction or churn risk to the CEO.

Skills

Phone communication

Email communication

Organised

CRM tools

HubSpot experience

Customer service

English

Mandarin

Tools

HubSpot CRM

CRM systems

Job description

Role Overview

The Account Representative owns post-sale relationship management for NetFarmer's client base across HubSpot and MsgBox. The role replaces the current gap where clients have no dedicated contact after onboarding — the Account Representative keeps in regular touch, surfaces and routes issues, and drives renewals and upsells. Reports to the CEO.

Key Responsibilities

• Maintain regular contact with assigned clients by email and phone — check in on usage, collect feedback, keep a warm relationship
• Log client issues and questions, route them to the right technical or delivery team member, and follow through to resolution
• Track each client's contract and renewal date; proactively reach out ahead of expiry to secure renewal
• Identify upsell and cross-sell opportunities (e.g. a HubSpot-license-only client who could add onboarding, retainer, or MsgBox) and pursue or hand off as appropriate
• Keep CRM records current: contact history, client status, renewal dates, open issues
• Flag early signs of client dissatisfaction or churn risk to the CEO

Requirements

• Comfortable and warm on the phone and over email; genuinely enjoys staying in touch with people
• Organised — able to track a large client portfolio and renewal dates without things slipping
• Basic familiarity with CRM tools (HubSpot experience a plus, not required)
• Prior client service, account coordination, or customer support experience preferred
• Fluent in English and Mandarin (NetFarmer's client base spans Asia and US)

Working Hours & Other Terms

Monday to Friday, 9:00 AM to 6:00 PM. No overtime pay; where work outside standard hours is required, time off in lieu may be applied for, subject to manager approval. Full terms to be set out in the employment contract once a candidate is confirmed.