Porter

AccorCorpo; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking a Porter to enhance passenger experience at Changi Airport's Departure Halls. The role involves providing assistance with luggage, supporting lounge operations, and ensuring a warm welcome for travelers. Ideal candidates should possess strong customer service skills and be able to lift heavy luggage. This position requires flexibility to work varying shifts, including nights and weekends. Join us in delivering an exceptional airport experience.

Qualifications

• Prior customer service experience is preferred, especially in hospitality.
• Must be able to lift and carry heavy luggage comfortably.
• Excellent verbal communication and interpersonal skills are required.

Responsibilities

• Provide porter services and assistance at Changi Airport.
• Assist with luggage handling and support lounge operations.
• Transport baggage and escort passengers to various areas in the airport.

Skills

Customer service experience

Verbal communication

Interpersonal skills

Ability to lift heavy luggage

Flexibility in working hours

Job description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high‑end brands, mid‑range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co‑working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Passenger Relations operations in the airport lounges. We are seeking interested applicants for the role of Porter. This is a key role in delivering a seamless and welcoming experience for passengers in the airport. This position is responsible for assisting with luggage handling, supporting lounge operations and providing courteous assistance to passengers as needed.

Key Responsibilities

• Provide porter services and assistance to passengers at the Terminal 2 & Terminal 3 Departure Halls of Changi Airport daily;
• Provide baggage assistance to passenger alighting at the kerbside of Changi Airport;
• Transport baggage and escort passengers to check‑in lounge or other areas within the airport for example, GST Refund Counter or Excess Baggage Counter;
• Load checked‑in baggage onto the conveyor belt in the check‑in lounge.
• Converse and be able to engage in conversations comfortably with passengers

Qualifications

• Prior experience in a customer service role, preferably in hospitality;
• Ability to lift and carry heavy luggage;
• Excellent verbal communication and interpersonal skills;
• Friendly and professional demeanor;
• Ability to work varying shifts, including night shifts, weekends and holidays

Additional Information

Our culture of inclusion welcomes everyone regardless of race, gender and background.