Polyclinic Operations Lead: Patient Experience & Team

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a hands-on Clinical Operations Executive to help run day-to-day polyclinic operations and lead an operations team. The role suits someone who enjoys improving processes and delivering a great patient experience, with opportunities to work closely with clinical, nursing and allied health teams.

The position requires at least 2 years of operations or service management experience and a degree in any discipline.

Qualifications

• Degree in any discipline and above.
• At least 2 years of operations, administration or service management experience.
• Healthcare operations experience is an advantage; candidates from retail, hospitality, aviation, security or public service operations are welcome.

Responsibilities

• Assist the Operations Manager in planning and coordinating daily clinic operations and resource utilisation.
• Oversee day-to-day polyclinic operations to ensure smooth, efficient and cost-effective service delivery.
• Lead and manage an operations team of about 20 to 30 staff, including rostering, deployment and performance.
• Monitor patient flow, waiting times and service levels, and resolve operational issues on the ground.
• Plan and implement initiatives to improve work processes, productivity and service quality.
• Work closely with clinical, nursing and allied health teams to support patient care.
• Handle service feedback and patient escalations professionally.
• Prepare operational reports, statistics and presentation slides for management.
• Provide administrative and coordination support for operational projects, audits and system reviews.
• Ensure compliance with organisational policies, SOPs and workplace safety requirements.

Skills

Operations planning

Team leadership

Process improvement

Patient service orientation

MS Office

Education

Degree or above

Job description

Recruit Express Pte Ltd in Singapore is seeking a hands-on Clinical Operations Executive to help run day-to-day polyclinic operations and lead an operations team. The role suits someone who enjoys improving processes and delivering a great patient experience, with opportunities to work closely with clinical, nursing and allied health teams.

The position requires at least 2 years of operations or service management experience and a degree in any discipline.