People Operations Intern - People Operations & Services Team (Spring 2027)

Shopee; Singapore; On-site; SGD 10,000 - 17,000; Full time

Job summary

Shopee is seeking an intern to support the People Operations & Services Team in Singapore. The role focuses on onboarding, benefits administration, and HR systems, requiring strong Excel and PowerPoint skills and a proactive, organized approach.

Ideal for a full-time intern (3–6 months) who can manage multiple tasks, adapt to ambiguity, and work well in a team. This position offers exposure to regional HR processes and collaboration with stakeholders.

Qualifications

• Pursuing or enrolled in a Bachelor’s degree or higher.
• Detail-oriented, organized and able to manage multiple tasks under pressure.
• Proactive learner with strong planning and time management.
• Team player with a can-do attitude and adaptability to ambiguity.
• Proficient in MS Excel and PowerPoint.

Responsibilities

• Prepare weekly documents to share with relevant stakeholders to ensure smooth onboarding processes.
• System ticket management: address benefits and claims inquiries promptly and accurately.
• Maintain HR chatbot with updated documents for employees to access current HR information.
• Assist in compiling and analysing data related to HR service requests across local and regional teams, suggesting improvements to streamline processes.
• Collaborate to streamline HR operations and enhance service efficiency.

Skills

MS Excel

PowerPoint

Detail-oriented

Team player

Education

Bachelor's degree or above

Job description

The People Operations & Services Team is responsible for driving the end-to-end employee experience, from onboarding to offboarding, and ensuring smooth HR operational processes across the organization. They own the HR operations functions, including onboarding, benefits administration, employee care, and HR systems, and work closely with relevant HR stakeholders and external corporate partners.

Job Description

• Prepare weekly documents to share with relevant stakeholders to ensure smooth onboarding processes
• System Ticket Management: Manage employees' benefit and claims inquiries by addressing system tickets promptly & accurately
• Maintain HR chatbot with updated documents to ensure that employees have access to current HR information and can effectively use the tool to resolve queries
• Assist in compiling and analysing data related to HR service requests across local and regional teams, suggesting improvements to streamline processes and enhance service efficiency

Requirements

• Currently pursuing a/enrolled in a Bachelor's Degree or above
• Detail-oriented, well-organised and able to manage multiple tasks efficiently in a dynamic environment
• Fast and pro-active learner with excellent planning, time management and organizational skills to deliver work against tight deadlines
• Team player and resourceful with a positive can-do attitude
• Comfortable with ambiguity
• Proficient in MS Excel and PowerPoint
• Full-time interns preferred (3-6 months)