Patient Services Specialist — Multichannel Support & Data Entry

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Job summary

RMA CONTRACTS PTE. LTD. in Singapore is seeking a customer service professional to handle inquiries via phone, email, live chat and messaging platforms, delivering accurate information and professional support.

You will liaise with internal departments, ensure CRM data accuracy, follow SOPs and escalation protocols, and participate in training and audits. This full-time contract role is on-site at Woodlands South with a 5‑day week, shift-based rosters, and an annual bonus.

Qualifications

• Customer service-oriented with good communication and interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to work in a fast-paced environment.
• Detail-oriented with accurate data entry skills.

Responsibilities

• Handle customer enquiries via phone, email, live chat and messaging platforms
• Provide accurate information and support for general patient-related enquiries
• Handle and follow up on customer feedback professionally
• Liaise with internal departments to support enquiry resolution and service requests
• Ensure accurate data entry into CRM systems and maintain proper records
• Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases)
• Handle emergency activation and follow established emergency communication protocols
• Participate in training, assessments, and audits as required
• Maintain service quality standards in line with organisational requirements

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Data entry

Detail-oriented

Tools

Microsoft Office

CRM software

Job description

RMA CONTRACTS PTE. LTD. in Singapore is seeking a customer service professional to handle inquiries via phone, email, live chat and messaging platforms, delivering accurate information and professional support.

You will liaise with internal departments, ensure CRM data accuracy, follow SOPs and escalation protocols, and participate in training and audits. This full-time contract role is on-site at Woodlands South with a 5‑day week, shift-based rosters, and an annual bonus.