Patient Care & Scheduling Specialist

RMA Contracts Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Structured training provided

Career in healthcare sector

Job summary

RMA Contracts Pte Ltd is seeking individuals for a patient-centered contact centre role in Singapore's North & East region. The role involves handling inquiries, scheduling appointments and coordinating with healthcare teams to ensure timely service delivery.

Ideal candidates are customer-service oriented, proficient with MS Office and data entry, and comfortable working in a fast-paced environment with rostering including weekends and public holidays.

Qualifications

• Customer service-oriented with good interpersonal skills.
• Proficient in MS Office and data entry.
• Able to work independently and as a team.
• Rostered shifts, including weekends and public holidays, where required.

Responsibilities

• Handle inbound and outbound patient enquiries, including appointment booking, rescheduling, service referrals and medical procedure scheduling.
• Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant CRM and healthcare systems.
• Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
• Manage difficult or escalated patient enquiries professionally in accordance with SOPs, escalation and service recovery procedures.
• Conduct outbound/post-discharge follow-up calls and provide support for other departmental hotlines where required.

Skills

Customer service

Interpersonal skills

Data entry

Teamwork

Independent work

Tools

MS Office

Job description

RMA Contracts Pte Ltd is seeking individuals for a patient-centered contact centre role in Singapore's North & East region. The role involves handling inquiries, scheduling appointments and coordinating with healthcare teams to ensure timely service delivery.

Ideal candidates are customer-service oriented, proficient with MS Office and data entry, and comfortable working in a fast-paced environment with rostering including weekends and public holidays.