(Entry Level) Logistic Support Admin (Novena)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Customer Account Specialist in our Singapore office, reporting to the Senior Worldwide Customer Service Manager. The role involves supporting the sales team by handling customer inquiries, providing information, and ensuring smooth sales operations.

You will work with regional sales managers and other departments to meet customer requests, process orders, manage accounts, and coordinate shipments.

Qualifications

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Familiar with Oracle for order entry; CRM software experience.
• Customer service‑oriented and a good team player.

Responsibilities

• Work closely with Regional Sales Managers to resolve customer requests promptly.
• Support Sales by handling inquiries, coordinating with departments to ensure satisfaction.
• Follow up on quotes, ensure pricing setup, process orders, and manage accounts.
• Coordinate with demand planning to update forecasts and bookings.
• Interface with customers, distributors, and third parties to handle service functions.
• Oversee full order lifecycle including escalations, returns, and shipments.
• Coordinate shipments with logistics and assist IT on order management systems.

Skills

Customer service

Teamwork

Attention to detail

Tools

Oracle

CRM software

Job description

Job Details

• Working hours : Monday – Friday 8am – 5pm
• Location: Novena MRT
• 1 yr contract (with potential for conversion)

Job Overview

Customer Account Specialist located in our Singapore office reporting to the Senior Worldwide Customer Service Manager. This position requires a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
• Support the Sales team by fielding customer requests, working with the necessary departments to address customers’ concerns and maximize customer satisfaction.
• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co‑ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.
• Co‑coordinate shipment with logistics team and handle any shipment related issues.
• Following up with product marketing and quality team with any reported issues.
• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.).

Job Requirements

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems.
• Customer service‑oriented ability, able to work well in a team and be a good team player.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)