Patient Service Officer - Airport T3

Raffles Medical Group; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Raffles Medical Group in Singapore is seeking a proactive front desk associate to join our patient services team. You will handle enquiries at the counter, guide patients through services, and ensure smooth registration processes across clinics.

Responsibilities include updating registrations, coordinating appointments with doctors across specialties, assisting clinicians with basic tasks, processing labs and radiology results, and performing daily billing to ensure accurate transactions.

Qualifications

• Minimum qualification: GCE O’ Level, NITEC, or Diploma.
• 1–2 years’ clinic experience preferred.
• Meticulous, organized, and able to multitask.

Responsibilities

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records in accordance with SOPs and clinic guidelines.
• Liaise with medical teams and patients to arrange appointments across different medical specialties and clinics within the Group.
• Assist doctors and nurses with basic clinical tasks when required.
• Collate laboratory and radiology results for doctors’ review and follow up accordingly.
• Perform daily billing and ensure accurate transactions, including closing of accounts.
• Support smooth clinic operations and provide excellent front-line patient service.

Skills

Customer service

Front-line communication

Teamwork

Multitasking

Organized

Computer literacy

Education

Diploma or equivalent

O level / NITEC

Tools

MS Word

MS Excel

Patient registration systems

Job description

At Raffles Medical Group, you will be part of a team committed to delivering high-quality healthcare experiences to a broad spectrum of patients and clients. We strive to create an environment where team members inspire one another, are encouraged to achieve their best, and share success together.

Job Responsibilities:

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records in accordance with standard operating procedures and clinic guidelines.
• Liaise with medical teams and patients to arrange appointments across different medical specialties and clinics within the Group.
• Assist doctors and nurses with basic clinical tasks when required.
• Collate laboratory and radiology results for doctors’ review and follow up accordingly.
• Perform daily billing and ensure accurate transactions, including closing of accounts.
• Support smooth clinic operations and provide excellent front-line patient service.

Job Requirements:

• Minimum GCE ‘O’ Level, NITEC, or Diploma in any discipline.
• At least 1 to 2 years of working experience in a clinic setting is preferred.
• Meticulous, organized, and able to multitask effectively.
• Good customer service and front-line communication skills.
• Able to work well in a team and in a dynamic, fast-paced environment.
• Computer literate, with the ability to use MS Word, MS Excel, and patient registration systems.
• Must be able to commit to shift work, including weekends and Public Holidays, based on a rostered schedule.

Why Join Us:

• Be part of a leading healthcare group in Singapore.
• Gain exposure to front-line healthcare operations.
• Work in a supportive and team-oriented environment.
• Opportunities to learn and grow within the organization.