Patient Service Officer - East

Raffles Medical Group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Raffles Medical Group is seeking a Front Desk/Clinic Assistant to greet patients, verify registrations, and support smooth daily operations in a busy clinic environment.

You will liaise with medical teams to schedule appointments, assist staff with basic tasks, and help ensure accurate billing and records as part of a cohesive care team.

Qualifications

• Minimum GCE ‘O’ Level, NITEC, or Diploma required.
• 1–2 years of clinic experience preferred.
• Must be meticulous, organized, and able to multitask.

Responsibilities

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records per SOPs.
• Arrange appointments across medical specialties and clinics within the Group.

Skills

Customer service

Front desk

Multitasking

Teamwork

Communication

Education

GCE O Level

NITEC

Diploma

Tools

MS Word

MS Excel

Patient registration system

Job description

At Raffles Medical Group, you will be part of a team committed to delivering high-quality healthcare experiences to a broad spectrum of patients and clients. We strive to create an environment where team members inspire one another, are encouraged to achieve their best, and share success together.

Job Responsibilities:

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records in accordance with standard operating procedures and clinic guidelines.
• Liaise with medical teams and patients to arrange appointments across different medical specialties and clinics within the Group.
• Assist doctors and nurses with basic clinical tasks when required.
• Collate laboratory and radiology results for doctors’ review and follow up accordingly.
• Perform daily billing and ensure accurate transactions, including closing of accounts.
• Support smooth clinic operations and provide excellent front-line patient service.

Job Requirements:

• Minimum GCE ‘O’ Level, NITEC, or Diploma in any discipline.
• At least 1 to 2 years of working experience in a clinic setting is preferred.
• Meticulous, organized, and able to multitask effectively.
• Good customer service and front-line communication skills.
• Able to work well in a team and in a dynamic, fast-paced environment.
• Computer literate, with the ability to use MS Word, MS Excel, and patient registration systems.
• Must be able to commit to shift work, including weekends and Public Holidays, based on a rostered schedule.

Why Join Us:

• Be part of a leading healthcare group in Singapore.
• Gain exposure to front-line healthcare operations.
• Work in a supportive and team-oriented environment.
• Opportunities to learn and grow within the organization.