Patient Services Front Desk Specialist

Raffles Medical Group; Singapore; Vor Ort; SGD 31.000 - 40.000; Vollzeit

Zusammenfassung

Raffles Medical Group in Singapore is seeking a proactive front desk associate to join our patient services team. You will handle enquiries at the counter, guide patients through services, and ensure smooth registration processes across clinics.

Responsibilities include updating registrations, coordinating appointments with doctors across specialties, assisting clinicians with basic tasks, processing labs and radiology results, and performing daily billing to ensure accurate transactions.

Qualifikationen

• Minimum qualification: GCE O’ Level, NITEC, or Diploma.
• 1–2 years’ clinic experience preferred.
• Meticulous, organized, and able to multitask.

Aufgaben

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records in accordance with SOPs and clinic guidelines.
• Liaise with medical teams and patients to arrange appointments across different medical specialties and clinics within the Group.
• Assist doctors and nurses with basic clinical tasks when required.
• Collate laboratory and radiology results for doctors’ review and follow up accordingly.
• Perform daily billing and ensure accurate transactions, including closing of accounts.
• Support smooth clinic operations and provide excellent front-line patient service.

Kenntnisse

Customer service

Front-line communication

Teamwork

Multitasking

Organized

Computer literacy

Ausbildung

Diploma or equivalent

O level / NITEC

Tools

MS Word

MS Excel

Patient registration systems

Jobbeschreibung

Raffles Medical Group in Singapore is seeking a proactive front desk associate to join our patient services team. You will handle enquiries at the counter, guide patients through services, and ensure smooth registration processes across clinics.

Responsibilities include updating registrations, coordinating appointments with doctors across specialties, assisting clinicians with basic tasks, processing labs and radiology results, and performing daily billing to ensure accurate transactions.