Patient Experience & Front Desk Officer

Raffles Medical Group Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Raffles Medical Group seeks a clinic front desk professional to handle patient enquiries, update registrations, and coordinate appointments across multiple specialties. You will support doctors and nurses with basic tasks and assist in lab/radiology result handling, billing, and daily clinic operations.

The role requires good communication, attention to detail, and the ability to work in a fast-paced, team-driven environment, including weekend and public holiday shifts.

Qualifications

• Minimum GCE ‘O’ Level, NITEC, or Diploma in any discipline.
• At least 1 to 2 years of working experience in a clinic setting is preferred.
• Meticulous, organized, and able to multitask effectively.
• Good customer service and front-line communication skills.
• Able to work well in a team and in a dynamic, fast-paced environment.
• Computer literate, with the ability to use MS Word, MS Excel, and patient registration systems.
• Must be able to commit to shift work, including weekends and Public Holidays, based on a rostered schedule.

Responsibilities

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records in accordance with standard operating procedures and clinic guidelines.
• Liaise with medical teams and patients to arrange appointments across different medical specialties and clinics within the Group.
• Assist doctors and nurses with basic clinical tasks when required.
• Collate laboratory and radiology results for doctors’ review and follow up accordingly.
• Perform daily billing and ensure accurate transactions, including closing of accounts.
• Support smooth clinic operations and provide excellent front-line patient service.

Skills

Customer service

Front-line communication

Attention to detail

Multitasking

Organized

Education

GCE O-Level

NITEC

Diploma

Tools

MS Word

MS Excel

Patient registration systems

Job description

Raffles Medical Group seeks a clinic front desk professional to handle patient enquiries, update registrations, and coordinate appointments across multiple specialties. You will support doctors and nurses with basic tasks and assist in lab/radiology result handling, billing, and daily clinic operations.

The role requires good communication, attention to detail, and the ability to work in a fast-paced, team-driven environment, including weekend and public holiday shifts.