Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions)

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate Executive to lead a team in providing exceptional customer service at the admission centres. Responsibilities include managing staff schedules, training team members, and addressing service feedback. Candidates should have a diploma and experience in customer service, with knowledge of SAP being an advantage. This role requires working flexible hours during weekdays.

Qualifications

• 2 years of frontline customer service experience or 7 years for candidates with GCE 'O' / 'N' Level.
• Able to work staggered hours between 6.30am and 6.30pm on weekdays.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering, coaching and training team members.
• Assist in handling service feedback and resolving operational issues.

Skills

Excellent interpersonal skills

Customer-oriented

Attention to detail

Education

Diploma in any discipline or GCE 'O' / 'N' Level

Tools

SAP system

Job description

Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions)

Job Category: Ancillary

Posting Date: 5 Sept 2025

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Requirements

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 6.30am and 6.30pm on weekdays