Patient Service Associate Executive (Bedok)

Singapore National Eye Centre; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Singapore National Eye Centre is seeking a dedicated Patient Service Associate Executive (PSAE) to lead frontline operations, supervise junior staff, and uphold patient care standards in our clinic.

As the first touchpoint for patients, you will ensure a welcoming experience while supporting day-to-day clinic operations with efficient, compassionate service.

The role emphasizes service excellence, smooth workflows, and ongoing improvements to patient experience and operational efficiency.

Qualifications

• Diploma in any discipline.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills.
• Supervisory and coordination abilities to guide teammates.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a professional attitude.

Responsibilities

• Billing & Enquiries: handle patient billing, payments, and enquiries.
• Referrals & Coordination: coordinate referrals and follow-up arrangements.
• Service Excellence: manage patient feedback and service recovery.
• Clinic Operations Support: assist daily clinic operations and admin tasks.
• Process & Service Improvements: contribute to efficiency initiatives.

Skills

Communication & interpersonal skills

Supervisory & coordination

Customer-oriented

Basic computer literacy

Healthcare/medical operations

Education

Diploma in any discipline

Job description

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Job Category: Ancillary

Posting Date: 4 Sept 2026

Job Description

We are seeking a dedicated, proactive, and service‑orientedPatient Service Associate Executive (PSAE)to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Process & Service Improvements

Contribute to improvement initiatives to enhance patient experience and operational efficiency. Provide ground insights to strengthen service quality and workflow optimization.

Requirements

• MinimumDiplomain any discipline
• Prior experience inhealthcare, customer service, or operationsis advantageous
• Strongcommunication and interpersonal skills
• Supervisory & coordination to guide and mentor teammates
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude