Patient Services Associate, Service Operations

Singapore National Eye Centre; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Singapore National Eye Centre is seeking a Patient Services Associate, Service Operations to deliver administrative and clinical services that enhance the patient experience and contribute to a seamless care journey.

You will register patients, schedule appointments, handle payments, provide basic eye care information, support eye examination activities, and assist with pre-operative financial counselling while coordinating with clinic staff.

Qualifications

• GCE N level or equivalent with 1 year customer service preferred.
• Excellent communication with patients and caregivers.
• Able to work in a fast-paced environment.
• Flexible to work at multiple SNEC branches.

Responsibilities

• Register patients, schedule appointments, and handle payments.
• Assist with eye examinations and provide basic eye care guidance.
• Provide pre-operative financial counselling and inform patients of costs.
• Prepare clinic reports and support workflow improvements.

Skills

Communication skills

Interpersonal skills

Customer service

Teamwork

Education

GCE 'N' Level or equivalent

Job description

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Patient Services Associate, Service Operations

Job Category: Ancillary

Posting Date: 30 Aug 2026

Position Summary

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

• Registration/ Appointment/ Payment Services
  • Perform patient registration, appointment scheduling, billing and payment collection.
  • Explain payment schemes and charges to patients.
  • Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
  • Perform counter-closing tasks in accordance with standard procedures at the end of business day.
• Clinical Services
  • Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.
  • Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.
• Financial Counselling Services
  • Perform scheduling of pre-operative assessment and surgery appointments.
  • Provide pre-surgery financial counselling to patients and/ or caregivers.
  • Provide general pre-surgery preparation advice to patients and/ or caregivers.
  • Attend to and facilitate patient enquiry/ requests.
• Others
  • Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.
  • Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.
  • Any other duties assigned.

Job Requirements

• Candidate must possess at least GCE ‘N’ Level and above or equivalent, and preferably with 1 year of customer service experience.
• Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.
• Comply with SNEC service standards.
• Possess growth mindset and development aspiration to attain full PSA skill-sets.
• Demonstrate good situational handling skills when attending to patients
• Meticulous and possess good teamwork and organisation skills
• Able to thrive in fast-paced environment and adapt well to internal and external changes
• Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.