Senior/Patient Service Associate (Bedok)

Singapore National Eye Centre; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Singapore National Eye Centre is seeking a Senior/Patient Service Associate to be part of the frontline team. You will be the first touchpoint for patients, helping to create a welcoming and efficient clinic experience while supporting day-to-day operations and patient-centered service.

Key responsibilities include handling billing and patient enquiries, coordinating referrals and follow-ups, maintaining service excellence, and assisting with daily clinic administration to ensure smooth

Qualifications

• Excellent communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing, payments handling and patient enquiries.
• Coordinate referrals and follow-up arrangements.
• Manage patient feedback and support service recovery.
• Assist in daily clinic operations and administrative tasks.

Skills

Communication

Interpersonal skills

Basic computer literacy

Job description

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Job Category: Ancillary

Posting Date: 4 Sept 2026

Job Description

We are seeking a dedicated and service-orientedSenior/Patient Service Associate (SPSA)to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day-to-day clinic operations while delivering efficient, compassionate, and patient-centred service.

Key Responsibilities

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Requirements

• Strongcommunication and interpersonal skills
• Basic computer literacy and willingness to learn clinic systems
• Customer-oriented with a positive, professional attitude