Patient Service Associate (2 years contract)

GMP Technologies; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Patient Service Associate on a 2-year contract to support surgical and endoscopy services. You will coordinate theatre and clinic lists, confirm appointments, and provide patient information and counselling to ensure a smooth patient journey.

The role requires teamwork, strong communication, and the ability to multitask in a fast-paced hospital environment, with flexibility to work across clinics as needed.

Qualifications

• At least A Levels or Diploma completed.
• Strong communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.
• Comfortable working in a hospital setting and across clinics when needed.

Responsibilities

• Arrange Operating Theatre and Endoscopy Centre Lists efficiently.
• Make reminder calls and confirm procedural appointments for all surgical areas.
• Schedule daily procedures in a timely, organized manner.
• Provide financial counselling & bowel preparation instructions for Direct Access Patients.
• Provide adequate information to patients about scheduled operations.
• Assist with enquiries and provide solutions for patients.
• Collaborate with other departments to ensure a smooth patient journey.
• Maintain readiness of Surgical Call Centres during downtime policies.
• Participate in quality improvement projects and support daily tasks as directed.
• Support supervisor in daily tasks and streamline work processes.

Skills

Team player

Communication

Interpersonal skills

Multitasking

Hospital setting

Education

A Levels/Diploma

Job description

Patient Service Associate (2 years contract)

About the job Patient Service Associate (2 years contract)

Responsibilities

Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.

• Reminder calls and confirmation of procedural appointments with patient for all surgical areas
• Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
• Able to provide financial counselling & Bowel Preparation instructions for Direct Access Patients
• Provide adequate information to patient with regards to their scheduled operation
• Assist in providing solutions and advice on enquiries for patients.
• Work with other department stakeholders to ensure that the patient has a smooth journey with Hospital for their procedure.
• Upkeep Surgical Call Centres readiness on downtime policies, with resources for downtime available in the clinic.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.
• Support supervisor in daily tasks, review and streamlining of work processes.

Requirements

• Candidate must possess at least A Levels/Diploma
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.

We regret that only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltds PDPA and e2is PDPA.