Patient Information & Scheduling Specialist

NHG Health; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Institute of Mental Health (IMH) in Singapore seeks a Customer Service staff in the Contact Centre to ensure timely handling of calls and inquiries, delivering information about IMH services and guiding patients and the public.

The role involves assisting with appointment scheduling, performing administrative tasks, and supporting a high standard of service. Minimum A-levels with customer service experience and proficiency in Microsoft Office are required; 6-month commitment expected.

Qualifications

• Service-oriented and customer-focused mindset.
• Clear communication and interpersonal skills.
• Proficient with digital communication platforms and basic tech tools.
• A-level education with customer service exposure and willingness to learn.

Responsibilities

• Handle calls and inquiries from the General Line and Appointment Line to provide information on IMH services.
• Assist in scheduling appointments for patients and provide related information.
• Perform other administrative duties as assigned by supervisor.

Skills

Service-oriented

Good communication

Digital proficiency

Education

GCE A levels

Tools

Microsoft Office

Job description

Institute of Mental Health (IMH) in Singapore seeks a Customer Service staff in the Contact Centre to ensure timely handling of calls and inquiries, delivering information about IMH services and guiding patients and the public.

The role involves assisting with appointment scheduling, performing administrative tasks, and supporting a high standard of service. Minimum A-levels with customer service experience and proficiency in Microsoft Office are required; 6-month commitment expected.