Patient Experience Associate (West / Office Hours)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

ENVIRODYNAMICS SOLUTIONS PTE. LTD. in West Singapore invites a Patient Service Associate to support patients and caregivers, ensuring empathy, accurate registration, and timely billing.

You will help maintain clinic readiness and guide users on digital kiosks and apps, contributing to a safe, efficient care environment. The role emphasizes teamwork in a fast-paced healthcare setting, with responsibilities spanning clinical assistance, appointment scheduling, queue management, and patient

Qualifications

• Possess N’ or O’ Level , NITEC or Diploma Certificate.
• Preferably 1 year experience as a Patient Service Associate / Clinic Assistant or in healthcare service roles
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Respond promptly to patient and caregiver enquiries with empathy and service professionalism.
• Adhere to operational standards and protocols to ensure a safe and consistent care environment.
• Manage patient feedback constructively and elevate complex cases to the appropriate supervisor when required.
• Carry out patient registration and verification accurately, safeguarding confidentiality at all times.
• Process payments and billing with precision, ensuring timely completion within the same day.
• Maintain readiness of all clinic facilities, including waiting areas and self-service stations.
• Ensure smooth operations and readiness for first patient ahead of scheduled appointments.

Skills

Communication

Empathy

Multitasking

Teamwork

Education

N’ or O’ Level, NITEC or Diploma Certificate

Job description

Company Profile:

Join one of Singapore’s leading academic health systems, recognised for its excellence in healthcare, research, and education. The organisation has been ranked among The Straits Times’ Best Employers and listed in the Top 10 of Singapore’s Leading Employer Awards, reflecting its strong commitment to employee growth and engagement.

With a people-first culture, they are dedicated to staff development and workplace well-being. You can look forward to a meaningful career with an organisation that values innovation, compassion, and excellence in advancing health for the community.

Work location: West

Working hours: 5.5 days work week, office hours only

Key Responsibilities:

Patient Support:

• Respond promptly to patient and caregiver enquiries, demonstrating empathy and service professionalism.
• Adhere to operational standards and protocols to ensure a safe and consistent care environment.
• Manage patient feedback constructively and elevate complex cases to the appropriate supervisor when required.
• Carry out patient registration and verification accurately, safeguarding confidentiality at all times.
• Process payments and billing with precision, ensuring timely completion within the same day.
• Maintain readiness of all clinic facilities, including waiting areas and self-service stations.
• Ensure smooth operations and prepared to receive the first patient ahead of scheduled appointment times.

Clinical Support:

• Assist medical and allied health professionals during consultations to enable smooth clinic flow.
• Coordinate and schedule first-visit and follow-up appointments based on clinical needs.
• Manage patient waiting times and provide timely updates to keep patients informed.
• Monitor and clear system work queues within the same working day.
• Be prepared to assist or rotate across different clinics or service points when needed.
• Guide patients on the use of digital tools such as kiosks and mobile applications.

Key Requirements:

• Possess N’ or O’ Level , NITEC or Diploma Certificate
• Preferably 1 year experience as a Patient Service Associate / Clinic Assistant or in service roles within healthcare settings
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.