Patient Experience Specialist & Care Coordinator

NHG Health; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

NHG Health in Singapore is looking for a courteous Administrative Assistant to greet patients, handle counter enquiries and support registration and admissions. You will contribute to a smooth front-desk operation in a busy clinic.

Key duties include coordinating endoscopy bookings, processing payments and insurance documents, maintaining case notes and ensuring timely billing. The role requires good communication, basic computer skills and flexibility to work shifts.

Qualifications

• Minimum GCE 'N' Level, ITE NITEC, ITE Higher NITEC or Diploma.
• Good communication and interpersonal skills.
• Working knowledge of computer.
• Relevant working experience will be advantageous.
• Able to perform morning and afternoon shifts.

Responsibilities

• Receive patients and visitors at the counter.
• Attend to enquiries from internal and external customers.
• Perform registration, admissions, discharge and provide financial counseling to patients and Next-Of-Kin.
• Discharge SSSU patients from previous day (MOT).
• Check endoscopy procedures listed are updated in ENDOSys (Endo Centre).
• Take bookings for UBT, Colonoscopy and OGD; coordinate listings for procedures.
• Check financial documents and ensure Medisave, Private Medical Insurance and Letter of Guarantee are updated.
• Ensure case notes and folders are available for next day procedures.
• Bill services rendered and collect payments.
• Schedule follow-up appointments for discharged patients.
• Assist in filing and dispatching case notes.
• Maintain cleanliness of Perl-operative counters.
• Assist in data collection for statistics.
• Participate in Process Improvement Projects and streamline processes.
• Co-operate with other departments in discharge of duties.
• Adhere to hospital and department standards.
• Participate in corporate events as needed.
• Undertake other duties when assigned.

Skills

Good communication & interpersonal

Working knowledge of computer

Education

GCE 'N' Level / ITE NITEC / Diploma

Job description

NHG Health in Singapore is looking for a courteous Administrative Assistant to greet patients, handle counter enquiries and support registration and admissions. You will contribute to a smooth front-desk operation in a busy clinic.

Key duties include coordinating endoscopy bookings, processing payments and insurance documents, maintaining case notes and ensuring timely billing. The role requires good communication, basic computer skills and flexibility to work shifts.