Patient Experience Associate

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a clinic support role in Singapore to welcome and register patients, schedule appointments, and assist with referrals and payments. You will handle patient enquiries with care and ensure a smooth patient journey in a healthcare setting.

The position emphasizes friendly, professional service and accuracy in patient information, with responsibilities spanning front-d desk duties and basic health screening tasks as rostered.

Qualifications

• Minimum N-Level or equivalent qualifications.
• Comfortable using computers and digital systems for patient registration, appointment scheduling and payment processing.
• Strong customer service skills with a positive, patient-focused attitude.
• Able to communicate professionally and handle patient enquiries with care and patience.

Responsibilities

• Welcome and register patients while ensuring accurate patient information.
• Schedule appointments and coordinate specialist consultation referrals.
• Process payments and attend to patient enquiries professionally.
• Handle patient feedback and concerns, escalating issues when necessary.
• Provide friendly and efficient customer service throughout the patient journey.
• Assist at health monitoring stations by taking patients' height, weight and blood pressure according to the assigned roster.

Skills

Customer service

Administrative skills

Computer literacy

Communication skills

Education

N-Level or equivalent

Job description

Recruit Express Pte Ltd is seeking a clinic support role in Singapore to welcome and register patients, schedule appointments, and assist with referrals and payments. You will handle patient enquiries with care and ensure a smooth patient journey in a healthcare setting.

The position emphasizes friendly, professional service and accuracy in patient information, with responsibilities spanning front-d desk duties and basic health screening tasks as rostered.