Patient Experience & Front Desk Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a client‑facing front desk role in a fast‑paced healthcare setting in Singapore. You will welcome patients, manage registrations and appointments, and provide courteous assistance throughout the patient journey.

Responsibilities include handling payments and administrative transactions, coordinating with medical teams, and maintaining accurate patient records to ensure smooth patient flow and a positive experience.

Qualifications

• Relevant experience in customer service, front desk, administration or healthcare environments is advantageous.
• Strong interpersonal and communication skills with a service‑oriented mindset.
• Meticulous and organised with the ability to manage multiple tasks in a fast‑paced setting.

Responsibilities

• Welcome and assist patients with registration, appointments and general enquiries.
• Manage patient appointments, registrations and administrative documentation accurately.
• Provide clear and courteous assistance throughout the patient journey.
• Handle payments, billing matters and administrative transactions when required.
• Coordinate with medical and operational teams to facilitate smooth patient flow.
• Respond to patient enquiries and resolve service-related matters professionally.
• Maintain accurate patient information and update records promptly.
• Support daily counter operations and other administrative duties as required.
• Contribute to a positive, efficient and patient-first service environment.

Skills

Interpersonal skills

Communication

Organised / detail‑oriented

Computer literacy

Team player

Tools

MS Office

Job description

Recruit Express Pte Ltd is seeking a client‑facing front desk role in a fast‑paced healthcare setting in Singapore. You will welcome patients, manage registrations and appointments, and provide courteous assistance throughout the patient journey.

Responsibilities include handling payments and administrative transactions, coordinating with medical teams, and maintaining accurate patient records to ensure smooth patient flow and a positive experience.