Frontline Patient Services Specialist

Raffles Medical Group Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Raffles Medical Group is looking for a patient-focused clinic assistant to join our front desk team. You will handle patient enquiries, update registrations, and coordinate appointments across multiple specialties within the group.

You will assist clinicians, manage basic clinical tasks, and support daily billing and smooth clinic operations. Shift work including weekends/Public Holidays is required.

Qualifications

• Minimum educational qualification: GCE ‘O’ Level, NITEC, or Diploma.
• 1–2 years of clinic experience preferred.
• Meticulous, organized and able to multitask.

Responsibilities

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records.
• Liaise with medical teams and patients to arrange appointments across specialties.
• Assist doctors and nurses with basic clinical tasks.
• Collate laboratory and radiology results for doctors’ review.

Skills

Customer service

Teamwork

Multitasking

Communication

MS Word

MS Excel

Patient registration systems

Education

GCE O level / NITEC / Diploma

Tools

MS Word

MS Excel

Registration systems

Job description

Raffles Medical Group is looking for a patient-focused clinic assistant to join our front desk team. You will handle patient enquiries, update registrations, and coordinate appointments across multiple specialties within the group.

You will assist clinicians, manage basic clinical tasks, and support daily billing and smooth clinic operations. Shift work including weekends/Public Holidays is required.