Patient Services Specialist - Front Desk

UNKNOWN; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Raffles Medical Group in Singapore seeks a patient services coordinator to join its clinic operations. You will greet patients, answer enquiries, provide information on services, and assist with registration and medical records.

The role requires meticulous, organized multi-tasking in a fast-paced environment and good MS Word/Excel skills to manage registrations and daily billing. Shift work including weekends/public holidays may be required.

Qualifications

• Minimum ‘O’ Level/ NITEC/ Diploma with 1–2 years in clinic settings.
• Meticulous and organized; able to multi-task and work in teams.
• Good customer service and front-line skills.
• Able to work in a dynamic, fast-paced environment.
• Computer literate with MS Word and MS Excel for patient registration.

Responsibilities

• Attend to patient enquiries over the counter to provide information on clinic services.
• Update patient registration information and process medical records per SOPs and clinic guidelines.
• Liaise with medical teams and patients for appointments across clinics within the Group.
• Assist doctors and nurses in basic clinical tasks when required.
• Collate laboratory and radiology results for doctor's review and follow up.
• Perform daily billings and accurate transactions, including closing of accounts.

Skills

Customer service

Front-line skills

Teamwork

Multitasking

Education

O level / NITEC / Diploma

Tools

MS Word

MS Excel

Job description

Raffles Medical Group in Singapore seeks a patient services coordinator to join its clinic operations. You will greet patients, answer enquiries, provide information on services, and assist with registration and medical records.

The role requires meticulous, organized multi-tasking in a fast-paced environment and good MS Word/Excel skills to manage registrations and daily billing. Shift work including weekends/public holidays may be required.