Front Desk & Patient Services Specialist

Raffles Medical Group Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Raffles Medical Group is seeking a front-desk/clinic operations support staff to handle patient enquiries at the counter and provide information on clinic services. You will update registrations, coordinate appointments across specialties, and assist clinical staff as needed.

Daily duties include processing registrations, collecting payments, and ensuring accurate billing. You will work in a fast-paced, team-oriented environment across multiple Singapore locations, including weekends and public

Qualifications

• Minimum GCE O’ Level, NITEC, or Diploma in any discipline.
• Customer-facing experience in a clinic or similar setting is preferred.
• Able to work in a fast-paced, team-oriented environment.

Responsibilities

• Attend to patient enquiries at the counter and provide information on clinic services.
• Update patient registration details and process medical records in accordance with SOPs and clinic guidelines.
• Liaise with medical teams and patients to arrange appointments across different medical specialties and clinics within the Group.
• Assist doctors and nurses with basic clinical tasks when required.
• Collate laboratory and radiology results for doctors’ review and follow up accordingly.
• Perform daily billing and ensure accurate transactions, including closing of accounts.
• Support smooth clinic operations and provide excellent front-line patient service.

Skills

Customer service

Front-line communication

Multitasking

Teamwork

Problem solving

Education

GCE O-Level / NITEC / Diploma

Tools

MS Word

MS Excel

Patient registration systems

Job description

Raffles Medical Group is seeking a front-desk/clinic operations support staff to handle patient enquiries at the counter and provide information on clinic services. You will update registrations, coordinate appointments across specialties, and assist clinical staff as needed.

Daily duties include processing registrations, collecting payments, and ensuring accurate billing. You will work in a fast-paced, team-oriented environment across multiple Singapore locations, including weekends and public