Patient Experience Coordinator - Clinic Operations

PeopleSolve; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

PeopleSolve is seeking a healthcare operations assistant to manage patient registrations, appointments, and clinic administrative tasks across multiple clinics in Singapore. You will prepare rooms and assist with examinations, while ensuring a smooth patient journey.

The role involves basic health measurements, post-procedure guidance, and supporting billing reconciliation, audits, and quality improvement initiatives. Shift work and hospital environment experience are preferred.

Qualifications

• GCE N-Level qualification or equivalent.
• Preferably 3 years of working experience in healthcare or the service industry.
• Experience in customer service is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office and email, with the ability to adapt to new systems and processes.
• Strong teamwork, interpersonal and multitasking skills.
• Comfortable working in a hospital environment, across different clinics and on shifts when required.

Responsibilities

• Manage patient registration, appointments, enquiries and clinic administrative operations to ensure a smooth patient experience.
• Prepare clinic rooms, waiting areas, equipment and patients for examinations and procedures.
• Perform basic health measurements and assist healthcare professionals with minor clinical procedures.
• Provide pre-test instructions and basic post-procedure guidance to patients and caregivers.
• Maintain accurate records, support billing reconciliation and assist with audits and quality improvement initiatives.
• Adhere to infection control, workplace safety and patient service standards.
• Guide and train junior staff, monitor their clinical competencies and support improvements in departmental workflows.
• Participate in emergency response procedures and evacuation exercises when required.

Skills

Verbal and written communication

Customer service

Teamwork and interpersonal skills

Multitasking

Adaptability to new systems

Education

GCE N-Level qualification

Tools

Microsoft Office

Email

Job description

PeopleSolve is seeking a healthcare operations assistant to manage patient registrations, appointments, and clinic administrative tasks across multiple clinics in Singapore. You will prepare rooms and assist with examinations, while ensuring a smooth patient journey.

The role involves basic health measurements, post-procedure guidance, and supporting billing reconciliation, audits, and quality improvement initiatives. Shift work and hospital environment experience are preferred.