Patient Experience Coordinator

Smilepoint Dental Centre Pte Ltd.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

5-Day Work Week

Daytime Shifts

Less than 44 hours weekly

Supportive team culture

Exposure to modern dental technology

Job summary

Smilepoint Dental Centre Pte Ltd. in Singapore is seeking a Patient Relations professional to ensure a welcoming and informative patient journey from inquiry to follow-up after treatment.

You will schedule appointments, relay treatment information, respond to inquiries, and provide ongoing support to patients during visits. Collaboration with dentists, nurses, and admin staff is essential to maintain clinic efficiency and patient satisfaction.

Qualifications

• Clear and effective communication with patients and team members
• Ability to remain calm and empathetic in a clinical setting
• Strong interpersonal skills to enhance patient experience
• Proactive in scheduling and following up on appointments

Responsibilities

• Schedule patient appointments and manage inquiries
• Provide information about treatments and clinic processes
• Support patients throughout their visit and coordinate with clinicians
• Collaborate with dentists, nurses, and administrative staff to maintain a welcoming clinic environment

Skills

Communication

Empathy

Appointment scheduling

Customer service

Job description

Smilepoint Dental Centre Pte Ltd. in Singapore is seeking a Patient Relations professional to ensure a welcoming and informative patient journey from inquiry to follow-up after treatment.

You will schedule appointments, relay treatment information, respond to inquiries, and provide ongoing support to patients during visits. Collaboration with dentists, nurses, and admin staff is essential to maintain clinic efficiency and patient satisfaction.