Front Desk Leader | Clinic Operations & People Coach

Smilepoint Dental; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF and full statutory benefits

5-day work week

Reward Leave

Outpatient insurance

Leadership incentives

Job summary

Smilepoint Dental is seeking a proactive Lead Front Desk in Singapore to manage daily clinic operations and coach a small team across our front desk. You will handle patient bookings, payments and insurance communications while ensuring service standards are met.

The role involves two rest days weekly and a rotating 5-day shift schedule. The ideal candidate has solid front-desk experience with supervision, is calm and highly organized, and holds a local diploma.

Qualifications

• Solid front-desk experience with supervision or training background.
• Proficient in patient bookings, payments, and insurance claims.
• Calm, organized and able to own daily operations.

Responsibilities

• Run the front desk day-to-day and resolve operational issues independently
• Coach and develop the team; uphold service standards
• Manage difficult situations and service recovery
• Audit appointments, recalls and records; suggest improvements
• Carry out the administrative work behind daily clinic operations

Skills

Front desk experience

Team supervision

Customer service

Patient bookings

Insurance claims

Education

Local diploma

Job description

Smilepoint Dental is seeking a proactive Lead Front Desk in Singapore to manage daily clinic operations and coach a small team across our front desk. You will handle patient bookings, payments and insurance communications while ensuring service standards are met.

The role involves two rest days weekly and a rotating 5-day shift schedule. The ideal candidate has solid front-desk experience with supervision, is calm and highly organized, and holds a local diploma.