Patient Relations

Smilepoint Dental Centre Pte Ltd.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

5-Day Work Week

Daytime Shifts

Less than 44 hours weekly

Supportive team culture

Exposure to modern dental technology

Job summary

Smilepoint Dental Centre Pte Ltd. in Singapore is seeking a Patient Relations professional to ensure a welcoming and informative patient journey from inquiry to follow-up after treatment.

You will schedule appointments, relay treatment information, respond to inquiries, and provide ongoing support to patients during visits. Collaboration with dentists, nurses, and admin staff is essential to maintain clinic efficiency and patient satisfaction.

Qualifications

• Clear and effective communication with patients and team members
• Ability to remain calm and empathetic in a clinical setting
• Strong interpersonal skills to enhance patient experience
• Proactive in scheduling and following up on appointments

Responsibilities

• Schedule patient appointments and manage inquiries
• Provide information about treatments and clinic processes
• Support patients throughout their visit and coordinate with clinicians
• Collaborate with dentists, nurses, and administrative staff to maintain a welcoming clinic environment

Skills

Communication

Empathy

Appointment scheduling

Customer service

Job description

Many patients at Smilepoint Dental initially speak with patient relations professionals. This role is crucial in ensuring that patients enjoy a positive experience, starting from the initial inquiry and continuing through to the follow-up after treatment. In this role, it is essential to communicate effectively, demonstrate empathy, and maintain a professional demeanour. In this role, you will schedule appointments, assist patients with information regarding their treatments, respond to enquiries, and provide support to patients throughout their visit. The Patient Relations team collaborates closely with dentists, nurses, and administrative personnel to ensure that the clinic operates efficiently and maintains a welcoming atmosphere.

Smilepoint Dental offers a favourable work-life balance, operating from 8:30 a.m. to 6:15 p.m. five days a week, including weekends, while remaining closed on public holidays. We promote a work environment where respect is paramount, and both teamwork and patient care hold equal significance.

Individuals who enjoy collaborating with others, maintain composure in high-pressure situations, and take satisfaction in providing excellent service would excel in this role. A position in Patient Relations at Smilepoint Dental offers job stability, opportunities to acquire new skills, and the ability to significantly impact patient care.

Why Work with Smilepoint Dental Centre?

5-Day Work Week

Includes at least one weekend day reserved for personal time and rest.

Daytime Shifts Only

Standard working hours with no night shifts required.

Under 44 Hours Weekly

Work hours are capped at less than 44 hours per week.

• Structured work environment
• Supportive and respectful team culture
• Clear processes and professional standards
• Learning and growth opportunities
• Exposure to modern dental technology

Dental job opportunities are available at these Smilepoint Clinic locations

Clinic at Chip Bee Gardens,Opposite Holland Village

Clinic at Mapletree Business City,Alexandra Precinct

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