Dental Front Desk Supervisor & Patient Experience Lead

Smilepoint Dental; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF

Insurance

Paid leave

Job summary

Smilepoint Dental in Singapore is seeking a senior front-of-house leader to manage patient relations across three clinics. The role combines hands-on service with leadership, mentoring the team and handling escalations.

You will work a 5-day rotating schedule including one weekend day, with day shifts 8:30am to 6:15pm. No night shifts and holidays off. CPF, insurance, and paid leave are provided.

Qualifications

• Front-desk or patient service experience, preferably in healthcare.
• Supervisory or mentoring experience and strong communication skills.
• Local diploma or equivalent required for the role.

Responsibilities

• Deliver and model patient service the team can copy.
• Mentor front-desk colleagues and maintain standards.
• Resolve complaints and escalations.
• Coordinate with the clinical team and oversee claims accuracy.
• Carry out the administrative work behind daily clinic operations.

Skills

Front-desk experience

Mentoring experience

Strong communicator

Education

Local diploma

Job description

Smilepoint Dental in Singapore is seeking a senior front-of-house leader to manage patient relations across three clinics. The role combines hands-on service with leadership, mentoring the team and handling escalations.

You will work a 5-day rotating schedule including one weekend day, with day shifts 8:30am to 6:15pm. No night shifts and holidays off. CPF, insurance, and paid leave are provided.