Frontline Patient Service Associate – Caring & Efficient

SingHealth Polyclinics; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

SingHealth Polyclinics in Singapore is seeking a dedicated Senior/Patient Service Associate to be part of our frontline team. As the first touchpoint for patients, you will deliver welcoming, patient-centred service and support day-to-day clinic operations.

The role requires strong communication, computer literacy, and a customer-oriented attitude, with availability to work half-day on Saturdays. You will handle registrations, appointments, billing, referrals, and general administrative tasks to

Qualifications

• Minimum GCE 'N' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.
• Ability to work half-day on Saturdays.

Responsibilities

• Register patients, schedule appointments, and ensure accurate data entry.
• Handle billing, payments, and patient inquiries promptly.
• Facilitate referrals, follow-up arrangements, and coordinate patient care.
• Manage patient feedback, support service recovery, and uphold service standards.
• Assist in daily clinic operations and administrative tasks to ensure smooth functioning.

Skills

Communication skills

Interpersonal skills

Computer literacy

Customer orientation

Education

GCE 'N' Level

Job description

SingHealth Polyclinics in Singapore is seeking a dedicated Senior/Patient Service Associate to be part of our frontline team. As the first touchpoint for patients, you will deliver welcoming, patient-centred service and support day-to-day clinic operations.

The role requires strong communication, computer literacy, and a customer-oriented attitude, with availability to work half-day on Saturdays. You will handle registrations, appointments, billing, referrals, and general administrative tasks to