Patient Care Coordinator

SMILEFOCUS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading dental clinic in Singapore is seeking a Patient Care Coordinator to be the first point of contact for patients. Responsibilities include managing patient interactions, ensuring smooth clinic operations, and collaborating with healthcare staff. Ideal candidates should have at least 2 years of experience in a healthcare environment, excellent interpersonal skills, and proficiency in office applications. This role offers an opportunity to provide exceptional patient care in a dynamic setting.

Qualifications

• At least 2 years of experience in a healthcare or patient/customer service setting.
• Familiarity with medical and/or dental terminology and clinical workflows.

Responsibilities

• Collaborate with medical and nursing staff for patient flow.
• Manage patient bookings and handle inquiries.
• Facilitate clinic closure and ensure compliance with data protection standards.

Skills

Interpersonal skills

Problem-solving

Multitasking

Patient-centric approach

Team collaboration

Education

NITEC / Higher NITEC / Diploma in Healthcare Administration

Tools

Microsoft Office

Clinic management systems

Job description

As part of the Patient Care Coordinator (PCC) team of the Smilefocus and GPA Dental Clinic family, the PCC will be the first point of contact for patients. They will provide exceptional dental services for all our patients, working in conjunction with the PCC team leaders, Supervisors and Clinic Managers.

JOB RESPONSIBILITIES

Patient Care Coordinator Responsibilities

• Strong collaboration with the medical and nursing staff to ensure smooth and timely patient flow in the clinic.
• Always professional presentation with a clean, wrinkle-free uniform and name badge.
• Provide exemplary standard of patient service to maintain the good name of the Smilefocus and GPA Dental Clinic family.
• Answer all phone calls and enquiries promptly.
• Manage patient feedback and complaints and elevate them appropriately.
• Be informed, updated and knowledgeable of clinic practice and services.
• Elicit patient feedback to drive continuous service improvement.
• Attend Support Staff Meetings, provide input on operational issues and act promptly on decisions.

In-Clinic patient‑facing Duties

• Ensure you are ready on time to receive patients.
• Maintain a clean, organised, and welcoming patient service desk, reception and waiting area.
• Greet patients and visitors to the clinic with warmth and professionalism.
• Manage daily clinic appointment bookings, inbound calls and respond to clinic‑specific queries promptly.
• Book appointments for patients appropriately including all follow‑up.
• Managing in‑clinic delays by coordinating with patients and dentists involved. Seek advice for complex cases.
• Oversee in‑clinic Insurance Direct Billing (IDB) tasks, updates on insurance details, claims, and billing processes.
• Check patients in and out of appointments and collect payments at the time of service.
• Know the location of emergency equipment in the clinic.
• Facilitate clinic closure at the end of the day
  • All computer terminals are logged off
  • The banking is balanced
  • The cashier drawer, tills, insurance PAD forms and clinic keys are locked/placed in the designated location.

Telephone and email responsibilities

• Handle all calls courteously.
• Maintain accurate records of communication.
• Answer phones promptly.
• Monitor and sort incoming clinic emails and messages, and respond quickly.
• Assist patients with scheduling, and service‑related information via email.
• Escalate time‑sensitive or complex issues.
• Ensure compliance with patient confidentiality standards and data protection (PDPA).
• Confirm online bookings, verify, and record purpose correctly.

JOB REQUIREMENTS

• NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field.
• At least 2 years of experience in a healthcare, clinic, or patient/customer service setting is preferred.
• Prior experience with front‑desk operations, call centre work, or patient services will be an advantage.
• Proficient in using Microsoft Office applications, clinic management systems
• Familiarity with medical and/or dental terminology and clinical workflows is desirable.
• Ability to multitask effectively and manage time well.
• Strong interpersonal skills, with a warm and patient‑centric approach.
• Strong problem‑solving skills.
• Collaborative team player.
• Proactive attitude