Passenger Services Executive (CHANGI AIRPORT)

AVON SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

AVON SERVICES PRIVATE LIMITED is seeking airport passenger assistants to ensure a safe and smooth journey for all passengers, including those requiring mobility support. You will provide front-line assistance, escort passengers through touchpoints, and perform basic equipment checks to uphold safety and service standards.

Fluent English and good communication are essential. The role involves rotating shifts (morning, afternoon, midnight) and may require training prior to deployment; prior

Qualifications

• Degree or Diploma holders are required.
• Experience in customer service operations is an advantage.
• 2-3 years of experience in Airlines Customer Service is preferred.
• Ability to work a rotating 6-day shift (morning/afternoon/midnight) including public holidays.

Responsibilities

• Provide professional assistance to passengers, including those with special needs, to ensure a safe and smooth airport journey.
• Perform passenger assistance services (wheelchair, E-Caddy, buggy, WHILL) as required.
• Escort passengers to and from flights and through airport touchpoints.
• Understand flight and deployment information and respond to needs.
• Report faults and conduct basic checks on assigned equipment.

Skills

Customer service

Communication

Interpersonal skills

Education

Degree or Diploma

Job description

Job Description

• - Provide professional assistance to passengers, including passengers with special needs and/or mobility assistance needs, to ensure a safe and smooth airport journey.
• - Perform passenger assistance services which may include wheelchair, E-Caddy, buggy, WHILL and other airport passenger support services, depending on operational requirements and deployment.
• - Assist and escort passengers to and from flights and through relevant airport touchpoints as required.
• - Understand flight and deployment information and respond appropriately to operational and passenger requirements.
• - Perform basic operational checks and first-level troubleshooting of assigned equipment, and report or elevate faults in accordance with operating procedures.
• - Exercise good judgement and situational awareness when handling changing operational circumstances and passenger needs.
• - Coordinate effectively with supervisors, airline representatives and relevant operational teams.
• - Comply with airport safety, security, operational procedures and customer service standards.

Requirements

• - Degree or Diploma Holders.
• - Relevant hands‑on experience in Customer Service Operations would be an advantage.
• - 2-3 years of experience in the Airlines Customer Service field is preferred.
• - Able to accept 6 days of rotating shift working hours as required by the airport's operations (Morning shift, afternoon shift, and midnight shift) including Public Holidays.
• - Fluency in written and verbal English and good communication and interpersonal skills.
• - Required to attend and successfully pass the necessary training and/or assessments for assigned duties prior to deployment.
• - Always maintain a high standard of personal hygiene, neatly attired and professionally groomed.
• *We regret that only shortlisted candidates will be contacted