Passenger Services Executive (CHANGI AIRPORT)

Avon Cleaning Services; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Avon Cleaning Services is seeking a Passenger Assistance Associate to support travelers at Singapore's airport. You will assist passengers, including those with mobility needs, to ensure a safe and smooth journey through touchpoints and boarding areas.

The role requires 2-3 years in airlines customer service preference, a degree or diploma, and fluent English. You will work a 6-day rotating shift, including mornings, afternoons, midnights and public holidays, and you must complete training

Qualifications

• Degree or Diploma holders.
• Experience in Customer Service Operations is an advantage.
• 2-3 years of experience in Airlines Customer Service preferred.
• Ability to work 6 rotating shifts including holidays.
• Fluent in English, strong communication and interpersonal skills.
• Training and assessments required prior to deployment.
• Maintain high personal hygiene and professional grooming.

Responsibilities

• Provide professional assistance to passengers, including those with mobility needs, to ensure a safe journey.
• Assist and escort passengers to and from flights and through airport touchpoints.
• Respond to operational and passenger requirements with appropriate flight/deployment knowledge.
• Perform basic checks and report faults on assigned equipment.
• Coordinate with supervisors, airline representatives and operations teams.
• Comply with safety, security, procedures and customer service standards.
• Handle changing operational circumstances with good judgement.

Skills

Customer service

Communication skills

Interpersonal skills

English proficiency

Education

Degree or Diploma

Job description

Job Description

• Provide professional assistance to passengers, including passengers with special needs and/or mobility assistance needs, to ensure a safe and smooth airport journey.
• Perform passenger assistance services which may include wheelchair, E-Caddy, buggy, WHILL and other airport passenger support services, depending on operational requirements and deployment.
• Assist and escort passengers to and from flights and through relevant airport touchpoints as required.
• Understand flight and deployment information and respond appropriately to operational and passenger requirements.
• Perform basic operational checks and first-level troubleshooting of assigned equipment, and report or escape faults in accordance with operating procedures.
• Exercise good judgement and situational awareness when handling changing operational circumstances and passenger needs.
• Coordinate effectively with supervisors, airline representatives and relevant operational teams.
• Comply with airport safety, security, operational procedures and customer service standards.

Requirements

• Degree or Diploma Holders.
• Relevant hands-on experience in Customer Service Operations would be an advantage.
• 2-3 years of experience in the Airlines Customer Service field is preferred.
• Able to accept 6 days of rotating shift working hours as required by the airport’s operations (Morning shift, afternoon shift, and midnight shift) including Public Holidays.
• Fluency in written and verbal English and good communication and interpersonal skills.
• Required to attend and successfully pass the necessary training and/or assessments for assigned duties prior to deployment.
• Always maintain a high standard of personal hygiene, neatly attired and professionally groomed.

*We regret that only shortlisted candidates will be contacted