Duty Terminal Manager

Changi Airport Group; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

Changi Airport Group is seeking a dynamic individual to oversee operations across terminals and road systems in Singapore. The role requires responsiveness to passenger needs and management of real-time incidents. A Diploma or Degree in Aviation, Aerospace, or Hospitality is essential, along with strong people management and communication skills. The successful candidate must be adaptable to changes in a fast-paced environment and perform shift duties.

Qualifications

• Self-motivated with good written and verbal communication skills.
• Strong people management skills.
• Relevant working experience will be advantageous.

Responsibilities

• Oversee operations across Changi Airport terminals and road systems.
• Respond to passengers’ needs and manage real-time incidents.
• Perform situational assessments and deploy resources.

Skills

Communication skills

People management skills

Education

Diploma or Degree in Aviation, Aerospace, Hospitality

Job description

You will be part of a team that oversees the operations across Changi Airport terminals and road systems, with the aim of ensuring that the Airport operates at its optimal state and achieves consistent delivery of exceptional experience to the passengers. In a dynamic and challenging environment, you will be expected to respond to passengers’ needs, perform touchpoint engagement, manage real time incidents and crisis. You will also be required to perform situational assessments and put in place mitigating measures and/or deploy resources to overcome real time exigencies. You will need to be adaptable to changes in a constantly evolving operational terrain, have the ability to think on your feet effectively and possess high energy levels.

Requirements

• Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent professional qualification.
• Relevant working experience will be advantageous
• Self‑motivated with good written and verbal communication skills.
• Strong people management skills
• Required to perform shift duties