Duty Terminal Manager

Changi Airports International Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Changi Airports International Pte Ltd is seeking a motivated individual to oversee operations across Changi Airport terminals and road systems. The role requires managing real-time incidents and ensuring an exceptional passenger experience. Candidates should have a Diploma or Degree in Aviation, Aerospace, Hospitality, or equivalent qualification, along with strong communication skills. This position offers a dynamic work environment where adaptability and quick thinking are crucial.

Qualifications

• Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent professional qualification.
• Relevant working experience will be advantageous.
• Self-motivated with good written and verbal communication skills.

Responsibilities

• Oversee operations across Changi Airport terminals and road systems.
• Respond to passengers’ needs and manage real-time incidents.
• Perform situational assessments and deploy resources.

Skills

Good written and verbal communication skills

Self-motivated

Education

Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent

Job description

You will be part of a team that oversees the operations across Changi Airport terminals and road systems, with the aim of ensuring that the Airport operates at its optimal state and achieves consistent delivery of exceptional experience to the passengers. In a dynamic and challenging environment, you will be expected to respond to passengers’ needs, perform touchpoint engagement, manage real time incidents and crisis. You will also be required to perform situational assessments and put in place mitigating measures and/or deploy resources to overcome real time exigencies. You will need to be adaptable to changes in a constantly evolving operational terrain, have the ability to think on your feet effectively and possess high energy levels.

Requirements

• Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent professional qualification.
• Relevant working experience will be advantageous
• Self-motivated with good written and verbal communication skills.