Airport Customer Service Officer (Changi Airport | Shift Work)

APBA TG Human Resource Pte Ltd; Singapore; Vor Ort; SGD 30.000 - 42.000; Vollzeit

Zusammenfassung

APBA TG Human Resource Pte Ltd in Singapore is seeking friendly, service-oriented individuals to join our front-line team at Changi Airport (T1/T2/T3/T4). You will assist the public and international visitors, guide users of self-service systems, and handle general enquiries.

Working hours are rotating shifts including mornings, afternoons, and a support shift, with a 1-hour break. Candidates with or without prior experience in customer service are welcome to apply.

Qualifikationen

• Good communication and interpersonal skills.
• Friendly, patient and customer service-oriented.
• Comfortable working rotating shifts, weekends and Public Holidays.
• Able to assist individuals with basic online forms and digital systems.
• Prior experience in customer service, retail, hospitality or frontline operations will be advantageous.
• Candidates without prior experience are welcome to apply.

Aufgaben

• Provide frontline customer service assistance to members of the public and international visitors.
• Assist individuals with the submission of online forms and applications.
• Guide visitors on the use of automated self-service systems.
• Respond to general enquiries and provide assistance when required.
• Perform other ad-hoc duties as assigned.

Kenntnisse

Communication skills

Interpersonal skills

Customer service

Multitasking

Digital forms

Team player

Jobbeschreibung

We are looking for friendly, service-oriented individuals to join our team! If you enjoy interacting with people and providing excellent customer service, we welcome you to apply!

Job Responsibilities

• Provide frontline customer service assistance to members of the public and international visitors.

• Assist individuals with the submission of online forms and applications.

• Guide visitors on the use of automated self-service systems.

• Respond to general enquiries and provide assistance when required.

• Perform other ad-hoc duties as assigned.

Working Location

• Changi Airport (T1/T2/T3/T4)

Working Hours

Rotating shifts from Monday to Sunday, including Public Holidays.

• Morning Shift: 8:00 AM – 3:00 PM

• Afternoon Shift: 3:00 PM – 10:00 PM

• Support Shift: 11:00 AM – 7:00 PM

• 1-hour break

• Shift assignments will be based on the roster.

Job Requirements

• Good communication and interpersonal skills.

• Friendly, patient and customer service-oriented.

• Comfortable working rotating shifts, weekends and Public Holidays.

• Able to assist individuals with basic online forms and digital systems.

• Prior experience in customer service, retail, hospitality or frontline operations will be advantageous.

• Candidates without prior experience are welcome to apply.